Apart Hotel Wernigerode

The hotel's signature appeal lies in its prime central location within Wernigerode's historic old town, offering spacious apartments and rooms, many boasting picturesque views of the castle. Guests consistently highlight the warm, family-run atmosphere and the exceptional breakfast experience as key elements of their stay. This makes the hotel an ideal choice for couples seeking a romantic getaway, families benefiting from the generous room sizes and kitchenettes, and sightseers eager to explore the city's attractions on foot. The welcoming ambiance, coupled with the convenience of being steps away from the pedestrian zone, ensures a memorable visit. To enhance your stay, consider requesting a room on a higher floor for an even more breathtaking vista, and be aware that while complimentary parking is available on-site, it can be quite tight, particularly for larger vehicles.

Facilities & Amenities
Guests frequently praise the hotel's well-appointed facilities, particularly the generously sized apartments and rooms, which often include a convenient kitchenette. These kitchenettes are generally well-equipped, allowing guests to prepare light meals, though some reviewers noted occasional missing items like sufficient pots or a sink plug. Many accommodations also feature a balcony, providing additional space and pleasant views. The hotel offers free Wi-Fi, though a few guests found the connection to be somewhat slow at times. For relaxation, a charming sauna is available, with some even offering a view of the castle. An elevator provides access to upper floors, though it is not designed for wheelchair accessibility. A thoughtful touch appreciated by many is the provision of complimentary drinks in the room's refrigerator upon arrival.

Cleanliness & Room Comfort
The hotel receives consistent high praise for its exceptional cleanliness, with guests frequently describing rooms and apartments as spotless and well-maintained. The spacious rooms and apartments are a significant highlight, offering ample space for relaxation and often featuring separate living and sleeping areas. Feedback on bed comfort is mixed; most guests found the beds very comfortable, while some noted mattresses were either too soft or too hard, with occasional issues of shifting toppers. Despite the central location, noise levels are generally low, ensuring a peaceful stay. The bathroom facilities are clean, though some guests mentioned they appeared a bit dated, and there were occasional comments about low water pressure, difficulty controlling shower temperature, or a high step into the shower. Some rooms offer delightful views of the castle or city, but a recurring suggestion was the need for better blackout shades to prevent early morning light.

Dining & Food Quality
The breakfast buffet is consistently lauded as a standout feature, described by most guests as excellent, rich, and varied, offering a delightful start to the day. Reviewers frequently highlight the inclusion of homemade cakes, regional specialties like herb quark and wild garlic butter, and fresh produce from local suppliers, including organic eggs. The service during breakfast is noted as very friendly and attentive, with staff promptly refilling items and accommodating requests, such as providing gluten-free bread. The breakfast room itself is praised for its cozy and pleasant ambiance, often featuring a charming view of the castle. While the vast majority of feedback is positive, some guests found the breakfast hours (8-10 AM) a bit restrictive and wished for more diverse vegetarian options or healthier choices like oatmeal. A few isolated comments mentioned lukewarm eggs or the room feeling a bit cramped at peak times.

Location & Accessibility
The hotel's central location is a major draw, placing guests directly in the heart of Wernigerode's historic old town. It offers immediate access to the pedestrian zone, with numerous shops, restaurants, and cafes just steps away. Guests appreciate the convenience of being within easy walking distance of key attractions, including Wernigerode Castle and the train station. Despite its prime position, the hotel is consistently described as surprisingly quiet, providing a peaceful retreat from the bustling city center. A significant advantage is the availability of free parking directly on-site in the courtyard. However, many guests noted that the on-site parking area can be quite tight and challenging to navigate, especially for larger vehicles, and some found the initial approach route a bit confusing.

Staff & Service
The hotel's friendly staff and exceptional attentive service are consistently highlighted as a major strength, contributing significantly to a positive guest experience. Reviewers frequently praise the team's helpfulness, warmth, and professional demeanor, noting that staff members are always ready to assist with inquiries or requests. The smooth check-in process is often mentioned, with many guests appreciating the personal welcome and even assistance with luggage directly to their rooms. The active involvement of the owners, described as very approachable and hands-on, further enhances the welcoming and family-like atmosphere. While most guests commend the overall service, some noted that housekeeping was not daily, with cleaning occurring every two days, and a few mentioned minor issues like incomplete trash removal.

Additional Information
The hotel maintains a notable pet-friendly policy, warmly welcoming dogs and even allowing them in the breakfast area, which is a significant plus for many travelers. Guests frequently receive apartment upgrades, providing them with more spacious accommodations, sometimes featuring separate bedrooms or unique attic designs. A thoughtful sustainability initiative is in place, where the hotel donates to fawn rescue efforts in lieu of daily room cleaning, which occurs every two days. Upon arrival, guests are often greeted with complimentary welcome drinks in their room's refrigerator. The hotel also features a sauna for relaxation, some offering a castle view. While there is elevator access to upper floors, it is not wheelchair accessible. Some guests noted minor inconveniences such as limited kitchenette amenities (e.g., insufficient pots), occasional issues with bedding comfort (e.g., too warm duvets, shifting toppers), and a few found the in-room television difficult to operate or too small.