Milan Apartment Rental

This accommodation's signature feature is its exceptional proximity to Milan Central Station, making it an ideal choice for transit travelers and those relying heavily on public transportation. While its central location is consistently praised, many guests report a deeply disappointing and often distressing experience due to numerous issues. The property is best suited for budget-conscious travelers who prioritize location above all else and are prepared for potential inconveniences. Most guests found the apartments to be spacious, though many noted they appeared tired and did not resemble the online photos. To ensure a smoother stay, it is crucial to thoroughly confirm all potential extra fees and charges, especially those related to air conditioning and late check-in, and to clarify the exact check-in and key collection procedures well in advance of arrival.

Facilities & Amenities
Guest feedback on the property's facilities is largely negative, with many reporting significant issues. The air conditioning is a major point of contention; most guests found it either non-functional, lacking a remote control, or subject to additional hourly charges, leading to uncomfortable stays, especially in warm weather. Similarly, the heating system was often reported as inadequate or automatically turned off, resulting in cold rooms. Many experienced problems with the hot water supply, finding it insufficient for multiple people or completely unavailable. The washing machines were frequently described as loud or broken, failing to properly clean clothes. Several guests noted that the refrigerators were old, non-functional, or had broken doors, causing food to spoil. While some appreciated the presence of a kitchen with cooking facilities, others found the cutlery and crockery dirty or incomplete. The Wi-Fi connection was inconsistent, and televisions were often reported as not working. The lifts were frequently described as old, small, scary, or out of order, and parking was either unavailable or too small, forcing guests to find street parking.

Cleanliness & Room Comfort
The cleanliness and room comfort received widespread criticism from guests. Many reported finding apartments to be dirty upon arrival, with pervasive foul odors, including strong urine smells in bathrooms. Specific complaints included dirty and worn bed sheets, filthy sofas, and dusty floors that left white socks brown. The overall room condition was frequently described as old, tired, poorly maintained, and not resembling online photos, with issues like scraped walls, peeling paint, and broken fixtures. Bed comfort was a recurring negative, with mattresses described as rock hard, sagging, too soft, or springy, leading to uncomfortable nights. Noise levels were a significant concern; many guests reported considerable street noise, construction sounds, and easily audible conversations from neighboring rooms due to thin walls. Furthermore, the bathrooms were often cited as cramped, old, and unhygienic, with broken shower handles, non-functional toilet flushes, corroded sinks, and insufficient basic amenities like shampoo or toilet paper.

Location & Accessibility
The property's central location is its most consistently praised attribute, positioned directly across from Milan Central Station. This prime spot offers excellent accessibility to various forms of public transportation, including metro lines and airport bus services, making it incredibly convenient for exploring the city and reaching other destinations. Guests found it easy to access all major transport links and many popular attractions within a reasonable distance, often reachable by public transport within 30 minutes. However, the key pick-up process and the actual location of the apartments caused significant frustration for many. While the advertised address is for the check-in office, numerous guests reported that their assigned apartment was located up to 20 minutes or several train stations away, leading to confusion and inconvenience, especially when managing luggage. Parking was also a common issue, with guests noting it was either unavailable or too small, often requiring them to find street parking.

Staff & Service
Feedback on staff and service is overwhelmingly negative, with many guests describing interactions as rude, unhelpful, and unprofessional. While a few guests mentioned positive experiences with specific receptionists, the prevailing sentiment points to a lack of basic customer care. A major source of frustration is the check-in process, which is strictly limited to specific hours (typically 3 PM to 8 PM). Guests arriving outside this window, even due to flight delays, were often charged a substantial late check-in fee or denied entry entirely, sometimes being left stranded without accommodation. Communication from the property was frequently reported as poor or non-existent, with calls and messages often going unanswered. Many guests reported being refused refunds despite experiencing uninhabitable conditions or being unable to access their rooms. The check-out process also drew criticism, with requirements for guests to dispose of their own rubbish or face additional cleaning charges.

Additional Information
A significant and recurring theme in guest reviews revolves around various undisclosed or hidden fees and policies. Many guests were surprised by a mandatory security deposit, typically €100, which was often not clearly communicated prior to booking and sometimes debited from accounts without proper refund. The use of air conditioning was frequently subject to additional charges based on hourly usage or kilowatt consumption, a policy many found unexpected and unfair. Guests were often required to sign a contract upon arrival, which was typically in Italian and not easily understood by international visitors. Furthermore, the property often mandates guests to thoroughly clean the apartment or dispose of their own rubbish before check-out, with a potential €50 cleaning charge for non-compliance. A common complaint was that the apartment photos online were highly misleading, showing modern and clean spaces that did not reflect the actual condition of the tired and often dirty units provided.