Holiday Spa Hotel

The hotel is often highlighted for its central location, offering easy access to key city attractions, business areas, and the nearby IT Park. Its signature feature is a large swimming pool and associated wellness facilities, which, despite some mixed feedback on maintenance and usage policies, are a significant draw for many guests. This makes the hotel a suitable choice for value-conscious travelers seeking affordability without compromising on accessibility. It also appeals to business travelers and sightseers due to its convenient position, while couples appreciate the relaxing ambiance. For those focused on fitness, the hotel's gym and lap pool cater to athletes. To make the most of your stay, consider requesting a room with a pool view, as some rooms lack natural light, and be aware of potential extra charges for amenities like the gym or in-room refrigeration.

Facilities & Amenities
The hotel features a large swimming pool that is a prominent amenity, frequently used for athletic training and swimming lessons, which some guests found made it less suitable for casual family fun. While many guests praised the pool's cleanliness and suitability for laps, others reported issues with algae or slippery areas, and noted a requirement to obtain a ticket from reception for daily use. A spacious gym is also available, though it is not complimentary for hotel guests, requiring an additional fee for access. Feedback on the gym's condition was mixed, with some finding it well-equipped and others noting it was old or lacked ventilation. The hotel also offers a spa and massage services, which received high praise for quality, though the spa closes early and sauna use incurs a separate charge. Wi-Fi connectivity was inconsistent, with some guests experiencing slow speeds or intermittent service, particularly in rooms. Many guests noted the absence of in-room refrigerators, with a daily charge for using the hotel's main fridge for personal items. Other missing amenities include safes, kettles, and a hotel bar.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. While many reviews commend the general cleanliness of the rooms and bathrooms, a significant number highlight that the hotel's facilities, including the rooms, appear old and run-down, often differing from online images. Specific issues mentioned include stained walls, rusty showers, and a pervasive foul odor in some rooms. The toilets were a frequent source of complaint, with reports of clogging, sewer smells, and leaks. The air conditioning system received widespread negative feedback, described as noisy, ineffective, or completely non-functional, leading to uncomfortable room temperatures. Most guests found the beds to be large and comfortable, contributing to a good night's sleep. However, many rooms lack a window, resulting in a pitch-black environment, while others have windows blocked by concrete or facing undesirable views. Weak water pressure in the showers and old towels were also noted.

Dining & Food Quality
The hotel's dining options received mixed reviews from guests. While some found the breakfast to be good, others reported issues with the quality and presentation, describing the coffee as watery and the fried fish as oily, crushed, or unappetizing. The overall restaurant and cafe experience was often described as unpleasant, with some guests advising against eating there due to concerns about food preparation, such as items being "freezer to fryer." Many guests expressed a desire for more food variety on the menu, indicating limited options. A notable point of feedback is the absence of a dedicated hotel bar, which some guests found surprising and inconvenient. While there were mentions of a "good cafeteria," the general sentiment regarding the food quality and selection suggests room for improvement, with some guests noting a decline compared to previous experiences.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, making it highly accessible to various city attractions. Guests appreciate its proximity to key spots, including restaurants, malls, and business areas, facilitating easy exploration for both leisure and business travelers. It is conveniently situated just a few minutes' walk from IT Park, a popular area, though some guests noted the need to cross a busy road to reach it. For those preferring not to walk, Grab taxis are readily available and affordable. While some reviews mentioned bad roads leading to the hotel, the overall consensus is that its position offers significant convenience. The hotel also provides free parking, which is a valuable amenity for guests traveling with their own vehicles. Despite being centrally located, many guests found the hotel to be in a quiet cul-de-sac, offering a peaceful retreat.

Staff & Service
Feedback on the hotel's staff and service is notably mixed, yet many guests reported positive interactions. Numerous reviews praise the friendly staff, highlighting their attentiveness, helpfulness, and warm hospitality, which contributed to a welcoming atmosphere. The security guards were particularly commended for their friendliness. Housekeeping staff were also noted for being attentive to guest needs. However, a significant number of guests reported negative experiences, describing some front desk staff as incompetent or unhelpful, particularly regarding information or specific requests. There were instances where staff were perceived as unwilling to greet guests or were unresponsive to issues like blocked toilets or room leaks. Concerns were also raised about the management's approach, with some guests feeling they were unwelcoming or misleading regarding extra charges and refund policies.

Additional Information
Guests should be aware of several specific policies and features that impact the stay. The hotel often requires guests to obtain a ticket for pool access daily, which some found inconvenient. There are also various extra charges for amenities such as gym access, which is not complimentary, and for using the hotel's main refrigerator for personal food items. An unusual policy mentioned was a significant charge for a bed stain. While the hotel was recognized with an Agoda award in 2021 for hospitality, some guests reported feeling misled about fees or found the early check-in charge to be disproportionately high. The hotel is situated in a quiet cul-de-sac and has a jogging track available for free use. Nearby conveniences include a sari-sari store and a small shop at a gas station offering local food.