Campanile Lyon Centre - Gare Perrache - Confluence

The hotel's most notable feature is its exceptional proximity to the Perrache train and metro station, making it an ideal base for exploring the city. This convenient location is particularly appealing to sightseers and travelers in transit, offering easy access to public transportation and major attractions. Many guests appreciate the friendly and professional staff who contribute significantly to a positive stay. While some rooms are noted for their compact size, the hotel generally provides comfortable accommodations. The breakfast receives frequent praise for its variety and quality. This hotel is well-suited for business travelers attending meetings or events in Lyon, as well as couples and families looking for a practical and well-connected hub. To enhance your experience, consider requesting a room on a higher floor for better views, and be prepared for potentially smaller room dimensions.

Facilities & Amenities
Guests find the hotel's common areas to be pleasant and welcoming, providing a comfortable environment for relaxation or work. The hotel features a bar and lounge area that many appreciate for its conviviality and as a suitable coworking space, offering a good atmosphere for both leisure and productivity. Free Wi-Fi is available throughout the property, ensuring guests can stay connected. An elevator provides convenient access to all floors. While rooms are equipped with a kettle for hot beverages, some guests noted the absence of a mini-fridge or closet, which could enhance convenience for longer stays. The overall impression is of functional facilities that cater to essential guest needs, though some additional in-room amenities would be welcomed.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed, with many guests reporting their rooms to be clean and well-maintained upon arrival. The beds are frequently described as comfortable, ensuring a restful night's sleep. However, some guests experienced significant issues, including dirty carpets, stained walls, and unpleasant odors such as mustiness or sewage. There were also reports of unclean bathrooms, with instances of hair in the shower or mold on joints. Room sizes are a recurring topic; while some found their rooms to be adequately spacious, many described them as extremely small or cramped, making movement difficult. Noise can also be an issue, with reports of poor sound insulation leading to disturbances from street noise, trams, or neighboring rooms. The air conditioning was noted as sometimes being non-functional or ineffective.

Dining & Food Quality
The hotel's breakfast service receives largely positive feedback, with many guests praising its copious and varied selection. Options typically include a good mix of sweet and savory items, such as freshly cut fruits, pastries, and hot dishes like scrambled eggs, though some found the eggs to be cold. While the breakfast is generally considered good value, a few guests felt it was expensive for the offerings, and some noted issues with dirty crockery and cutlery. The hotel also features a bar that offers snacks and drinks, including cocktails, providing a convenient option for guests. However, some found the drink prices to be excessive and noted the presence of flies in the bar area. Overall, the breakfast is a highlight for many, despite some minor inconsistencies.

Location & Accessibility
The hotel boasts an excellent central location, directly adjacent to the Perrache train and metro station, offering unparalleled access to public transport including trams and buses. This makes it incredibly convenient for reaching major attractions like Bellecour Square and Vieux Lyon on foot or via a short ride. While the immediate surroundings are described as lively, some guests found the neighborhood to be a bit worn or uninteresting, though others felt safe. For those arriving by car, parking is available nearby, but it can be expensive, with options including open lots or a multi-story car park. Some guests noted the approach to the hotel from the train station could be confusing, sometimes leading through less appealing areas.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, professionalism, and attentiveness. Many guests highlighted their helpful demeanor, with specific mentions of staff going out of their way to assist with room changes, local recommendations, and general inquiries. The check-in process is generally described as quick and efficient, and guests appreciate the flexibility offered for early bag drop-off and late check-out. Housekeeping staff are also commended for their diligence in maintaining room cleanliness. While the vast majority of interactions are positive, a few guests reported isolated instances of staff being perceived as rude or unprofessional, particularly during breakfast service or at the front desk during certain shifts. Overall, the service is a strong point, contributing significantly to guest satisfaction.

Additional Information
The hotel is currently undergoing renovations, which some guests noted, indicating ongoing efforts to update the property's appearance and facilities. A distinctive policy mentioned by several guests is the deliberate absence of a toilet brush in the bathrooms, a decision that some found unhygienic and inconvenient for maintaining cleanliness during their stay. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, which is a significant convenience for many. There were isolated incidents of the fire alarm sounding, reportedly due to smoking in rooms, causing temporary disruption. Guests should be aware that while the hotel is generally well-regarded for short stays, some found the overall appearance of rooms to be worn or dated, suggesting that the renovations are still in progress or not yet widespread across all areas.