Courtyard by Marriott Shanghai-Pudong

This hotel is highly regarded for its strategic location and the overall comfortable experience it provides, often making guests feel at home. Its signature feature is its direct connection to Century Avenue Metro Station and adjacent shopping malls, making it an ideal choice for both business travelers attending events at the nearby exhibition hall and sightseers eager to explore the city. Families also find it suitable due to its spacious rooms and convenient access to dining and entertainment. While some facilities show their age, the hotel maintains a good standard of cleanliness and service. To enhance your stay, consider requesting a room on a higher floor to potentially avoid any lingering odors reported on lower levels, and fully leverage the hotel's excellent metro access for seamless city exploration.

Facilities & Amenities
The hotel offers a well-equipped fitness center that many guests appreciate for its range of machines and free weights, allowing for a good workout. An executive lounge is available, providing a decent spread of food and drinks during evening hours for eligible members. While Wi-Fi connectivity is generally reliable, some guests reported issues with the air conditioning and heating systems, noting that rooms could be uncomfortably cold. The TV system in rooms is frequently described as outdated with poor image quality, and some bathrooms have issues with loose shower fixtures. A few rooms are equipped with a dehumidifier, and ice machines are conveniently located on various floors.

Cleanliness & Room Comfort
Guests consistently describe the rooms as clean and spacious, contributing to a pleasant stay. The beds are widely praised for their comfort, ensuring a restful night's sleep. However, a common observation is that the rooms and their furnishings appear dated, with some guests noting an unpleasant moldy odor or a general "old damp carpets" smell, particularly in corridors and on lower floors. The bathroom facilities, while functional, are sometimes described as old, small, or having issues such as slippery floors or loose shower heads. Occasional noise from adjacent rooms or the corridor is mentioned, and some guests noted that windows cannot be opened, which might be a concern for those with allergies.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim for its variety and quality. Guests frequently highlight the extensive spread, which often includes popular noodle and egg stations where dishes are prepared to order. While some guests noted a language barrier when seeking specific dietary information, many appreciated the availability of good vegetarian options. The executive lounge also offers a satisfactory selection of food during its evening service. Overall, the dining experience is considered a strong point, providing a diverse range of both local and international cuisine, with room service also available for in-room dining.

Location & Accessibility
The hotel's central location is a significant advantage, placing it within a short walking distance, typically 5-8 minutes, of Century Avenue Metro Station. This station serves multiple subway lines (2, 4, 6, 9), offering convenient access to various city attractions, including direct links to the airport and major train stations. Guests highly value the proximity to shopping malls like Century Link Mall and 96 Plaza, which are often connected via an indoor passage, providing abundant restaurants and retail options. The hotel is also well-situated for those visiting the Lujiazui financial district and the Bund, or attending events at the nearby exhibition hall.

Staff & Service
The staff at the hotel consistently receives high praise for being friendly, helpful, and attentive. Many guests commend the quick check-in process and the staff's readiness to assist with various requests, such as providing umbrellas during inclement weather or helping with package deliveries. The concierge service is also noted for its helpfulness in guiding guests. While most guests found staff communication in English to be effective, some did experience a language barrier with certain team members. Overall, the service significantly contributes to a positive and welcoming atmosphere, making many guests feel at home during their stay.

Additional Information
Guests who are Marriott Platinum members often report receiving room upgrades and access to the executive lounge, which typically offers food and drinks during specific evening hours. However, some guests noted that lounge access rules might vary, particularly when booking with points. A significant recurring issue mentioned by several guests is a moldy odor or musty smell, especially on lower floors and in corridors, which some attribute to old carpets. Guests should also be aware that a deposit is typically required upon check-in, which some found to be a substantial amount. The hotel provides umbrellas for guest use, a thoughtful touch.