Cresta Palace

The hotel is a magnificent blend of Belle Époque elegance and modern comfort, with its signature feature being its direct and convenient access to the ski slopes and lifts, making it an ideal choice for winter sports enthusiasts. Guests consistently praise the hotel's warm and inviting atmosphere, the exceptional friendliness of its staff, and the high quality of its dining experiences. It is particularly well-suited for families seeking a comprehensive and engaging holiday, offering extensive child-friendly amenities and services. Couples and wellness seekers also find the hotel appealing, drawn by its serene spa facilities and charming common areas. To maximize your stay, consider requesting one of the recently renovated rooms for enhanced comfort and be sure to take full advantage of the complimentary public transport and cable car passes offered during your visit.

Facilities & Amenities
The hotel offers a comprehensive array of facilities designed to enhance every guest's stay. A standout feature is the excellent ski room, providing heated lockers and direct access to the slopes, which is highly appreciated by skiers. For relaxation and rejuvenation, the wellness area is extensive, featuring a large indoor pool, multiple saunas, a steam room, and a whirlpool, though some guests found the pool water could be warmer or the spa area not large enough during peak times. A well-equipped fitness center is available, with some reviews even mentioning the option of a personal coach. Families benefit greatly from a dedicated and well-managed kids' club and a modern playroom, ensuring children are entertained. Additionally, the hotel provides a bike room with a wash station for cycling enthusiasts, and ample free outdoor parking is available.

Cleanliness & Room Comfort
Guests frequently commend the hotel's commitment to cleanliness, noting that rooms and common areas are consistently spotless and well-maintained. The rooms themselves are generally described as spacious and comfortable, with many guests highly recommending the recently renovated rooms for their modern design, high-quality furnishings, and enhanced amenities. These updated accommodations often feature large bathrooms with both a walk-in shower and a bathtub, ample storage space including practical walk-in closets, and stunning mountain views. Most guests report a quiet atmosphere conducive to restful sleep, though a few mentioned occasional noise from children in common areas. Thoughtful touches like comfortable beds, a selection of pillows, a coffee machine, and a complimentary minibar stocked with non-alcoholic beverages are widely appreciated.

Dining & Food Quality
The hotel's culinary offerings receive widespread praise, with the breakfast buffet consistently highlighted as excellent, varied, and generous, featuring regional specialties and a wide selection of options. Guests appreciate the extended breakfast hours, often until late morning. The hotel boasts several restaurants, including a highly-rated Asian restaurant and an Italian restaurant, both offering delicious and high-quality cuisine. Many guests enjoy the DineAround concept, providing flexibility in dining choices. The main restaurant and bar areas are noted for their pleasant ambiance, often enhanced by live piano music in the evenings. While most feedback on food quality is very positive, some guests found the dinner menu in the main restaurant to be more suited for meat-eaters, and a few experienced mixed service or specific dish issues in the Italian restaurant. An afternoon cake buffet is a delightful and popular addition.

Location & Accessibility
The hotel boasts an exceptionally convenient and central location in Celerina, making it highly accessible for various activities. It is ideally situated within a short walking distance to the train station and the gondola lift station, providing direct access to the ski areas and mountain trails. Guests appreciate the ski-in/ski-out convenience and the proximity to ski schools. A bus stop directly in front of the hotel offers frequent connections to St. Moritz and other nearby towns, making exploration effortless. For those arriving by car, free outdoor parking is readily available, which is a significant advantage in the region. The location is praised for its tranquility despite its central position, offering a peaceful base for both winter sports and summer excursions like hiking and biking.

Staff & Service
The staff and service at the hotel are consistently described as outstanding, being the most frequently praised aspect of guests' stays. Reviewers highlight the team's exceptional friendliness, attentiveness, and professionalism across all departments, from reception to housekeeping and restaurant staff. The check-in process is noted as welcoming and efficient, with staff often providing helpful tours and information about hotel amenities and local activities. Many guests commend the staff's proactive approach to guest satisfaction, including their willingness to accommodate requests and their genuine warmth, creating a feeling of being among friends or family. Most guests experienced prompt and efficient service, though a few isolated comments mentioned minor service inconsistencies or language barriers with some individual staff members. The overall impression is one of dedicated and caring service that significantly enhances the guest experience.

Additional Information
The hotel offers several valuable perks and policies that enhance the guest experience. It is notably family-friendly, with children under a certain age often dining for free, and a dedicated kids' club providing supervised activities. The hotel also has a pet-friendly policy, welcoming furry companions with amenities like a dog bed and bowls in the room, though some guests expressed concerns about pets being allowed in dining areas. A significant benefit for guests staying two nights or more is the complimentary Engadin Pass, which includes free use of public transport and cable cars in the region, making local exploration very convenient. Other appreciated touches include a daily afternoon cake buffet, a fruit bowl available for guests, and the option to rent e-bikes on-site, complete with a bike wash station.