Gran Caribe Neptuno - Triton

This hotel offers a unique and authentic Cuban experience, particularly appealing to those seeking to immerse themselves in local culture rather than a typical luxury resort. Its signature feature is the stunning pool area, which provides a beautiful ocean view and often hosts local birthday celebrations, allowing guests to interact with Cuban residents. The property is well-suited for budget travelers and those desiring a genuine glimpse into local living conditions. While the building, constructed in 1971, shows its age and is currently undergoing renovations, many guests find its character charming and part of the authentic experience. It is an ideal choice for adventurous travelers and families who appreciate a more local atmosphere. To make the most of your stay, embrace the hotel's unique character and be prepared for a less conventional resort experience, focusing on the cultural immersion it offers.

Facilities & Amenities
The hotel's most celebrated feature is its impressive pool, which guests consistently describe as wonderful and a sight to behold, often serving as a vibrant hub for local gatherings. While the lobby and reception areas are functional, some guests note that the television in rooms may not be operational. Internet access is available, though it is primarily limited to the office area, which can be inconvenient for guests expecting broader connectivity. In terms of in-room amenities, guests will find a hairdryer, towels, and soap provided, but should be aware that shampoos or shower gels are not typically included. Some guests have also reported occasional issues with the consistent availability of certain supplies, such as beverages and food items, at the pool area.

Cleanliness & Room Comfort
Guest feedback on room comfort and condition is mixed, reflecting the hotel's age. While many rooms offer a pleasant sea view, the room age is frequently mentioned, with some guests describing them as very old and in need of updating. Issues with electronic keys that are slow to open doors have been reported, causing inconvenience. Some guests experienced cold rooms at night, noting that the provided blankets were insufficient for warmth. A recurring concern is the inconsistent availability of hot water in the shower, which some guests found was only reliably present after breakfast hours. Additionally, there have been instances of door problems requiring room relocation. While towels, a hairdryer, and soap are provided, guests should bring their own shampoo and shower gel.

Dining & Food Quality
The hotel's breakfast consistently receives positive feedback from guests, often described as good to excellent. While some note that the breakfast variety may not be extensive, guests generally find the offerings satisfying and sufficient to start their day without feeling hungry. The buffet typically includes a range of items such as eggs, various sausages, toast, honey, vegetable salads, pineapples, tartlets, tea, coffee, fruit drinks, and pasta. This selection ensures a hearty meal for most visitors. However, some guests have noted occasional issues with the consistent availability of certain food and beverage supplies, particularly at the pool area, which can impact the overall dining experience outside of breakfast hours.

Location & Accessibility
The hotel's location offers a beautiful ocean view, which is a significant highlight for many guests, providing a serene backdrop to their stay. It is situated in the New Havana area, described by some as a cool and pleasant neighborhood, offering a distinct local atmosphere. There is a shopping center conveniently located nearby, providing easy access to souvenirs and other necessities for guests. However, a consistent point of feedback is that the hotel is located far from the city center, which can be a drawback for guests wishing to explore central attractions easily. While some reviews generally describe it as a "good location" for its immediate surroundings, the notable distance from the main urban hub is a recurring theme, suggesting that guests should factor in additional travel time or transportation costs when planning their excursions into the heart of the city.

Staff & Service
The hotel consistently receives high praise for its staff and service, which many guests describe as wonderful, excellent, and attentive. Reviewers frequently highlight the friendly staff across various departments, including reception staff, maids, and security staff, all of whom are noted for their politeness and willingness to help. The concierge service is particularly commended, with one guest mentioning staff even walked them to their desired destinations, showcasing a commitment to guest assistance. This level of personalized support contributes significantly to a positive guest experience. The overall attentiveness and helpfulness of the team are recurring themes in guest feedback, making visitors feel welcomed and well-cared for throughout their stay, often compensating for any physical limitations of the older building.

Additional Information
Guests should be aware that the hotel is currently undergoing renovations, particularly on the exterior, which is a common observation among visitors. Despite its age, being built in 1971, it is generally classified as a three-star hotel and is considered modern for Cuba by some, though the need for ongoing maintenance is acknowledged. A unique and highly appreciated aspect of the guest experience is the opportunity to coexist with the Cuban people through local birthday parties frequently held at the pool, offering a distinct cultural immersion. Many guests specifically highlight and appreciate this chance for an authentic experience in Havana. The hotel also seems to foster strong guest loyalty, with several visitors expressing their intent to return for future stays, indicating a positive overall impression despite any challenges related to the building's age.