Holiday Inn Zurich - Messe by IHG

The hotel stands out as an exceptional choice for those attending events at the Hallenstadion or Messe Zurich, with its signature feature being direct, immediate access across the street. This makes it an ideal fit for concert-goers and business travelers seeking unparalleled convenience. Guests consistently highlight the hotel's friendly staff, excellent breakfast, and spacious, clean rooms as key elements of a positive stay. The property also serves as a convenient base for sightseers exploring Zurich, given its easy access to public transportation. While most experiences are highly positive, some guests note concerns about room temperature control. To enhance your visit, consider utilizing the efficient public transport links directly outside the hotel for seamless city exploration, and be aware that some rooms may lack a mini-fridge.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and convenient. The large reception area creates a welcoming first impression, and the availability of a fitness room allows guests to maintain their routines. For those arriving by car, the underground parking garage is a significant convenience, though some find the cost to be high. Practical amenities such as ice machines on every floor are appreciated. Rooms are equipped with a kettle, tea, and instant coffee, along with a complimentary mineral water bottle, adding to guest comfort. While the hotel offers free Wi-Fi, some guests noted the absence of a mini-fridge in rooms, which was a minor inconvenience for storing personal items or medications.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness and room comfort. Many guests describe the rooms as spacious and well-equipped, with comfortable beds and quality linens ensuring a restful sleep. However, a recurring concern is the room temperature, with many guests reporting rooms being too warm, and the air conditioning not effectively cooling the space. Some older furniture, including worn chairs, was noted in a few rooms. The bathroom design with glass doors is a frequent point of discussion, with some guests finding it lacking in privacy. Isolated reports mentioned minor cleanliness issues like hair in drains or silverfish, and some experienced low water pressure or issues with soap dispensers.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, often described as superb, rich, and varied, offering a wide selection of options that many consider a highlight of their stay. The food quality at breakfast is generally excellent, though a few guests specifically mentioned the scrambled eggs as being unappetizing. The hotel also features a restaurant and bar, which are convenient for guests. While the food served is typically good, some guests found the prices for food and drinks at the bar to be quite high. Service at the bar can occasionally be slow, particularly during busy periods like after concerts, leading to long queues.

Location & Accessibility
The hotel's central location is a major advantage, especially for those attending events, as it is situated directly opposite the Hallenstadion and Messe Zurich, allowing for immediate access. Its proximity to public transportation is highly valued; a bus stop is located right outside the entrance, and a tram stop is also very close, providing easy connections. Guests appreciate the short walk to Oerlikon station, which offers convenient train access to the airport (approximately 5 minutes) and the city center (around 15-20 minutes). While the location is excellent for events, some guests noted it is a bit removed from the main tourist areas, and parking is available but can be expensive.

Staff & Service
The staff at the hotel consistently receives high commendation for their friendliness, helpfulness, and efficiency. Many guests highlight the attentive service provided by the reception team, who are often praised for their willingness to assist with requests, offer local recommendations, and ensure a quick check-in process. Housekeeping is frequently described as exceptional and spotless, with rooms being serviced daily. While the majority of feedback is overwhelmingly positive, a few isolated reviews mentioned instances of unfriendly or unhelpful staff, and some large groups experienced slow check-in procedures. Overall, the staff's dedication significantly contributes to a positive guest experience.

Additional Information
Guests should be aware of certain aspects that frequently appear in reviews. The glass bathroom doors, often partially transparent, are a recurring point of discussion, with many guests expressing concerns about privacy and sound insulation. Another common theme is the room temperature control, as the hotel's air conditioning system may not provide sufficient cooling, and some guests were informed of a policy limiting its effectiveness. Furthermore, some guests were surprised by a room servicing policy indicating that rooms are cleaned less frequently than daily unless specifically requested. The absence of a mini-fridge in rooms is also a frequent comment. Parking fees are noted as being quite high, and some guests mentioned receiving rewards program benefits like room upgrades.