Hotel Ilos

The hotel's signature feature is its tranquil setting within a residential area, offering a peaceful retreat despite its proximity to the Pasteur Toll Gate. This makes it an excellent choice for transit travelers seeking a convenient stopover and explorers looking for a quiet base to discover the city. Guests frequently highlight the spacious rooms, friendly staff, and satisfying breakfast as key positives. While many appreciate the overall cleanliness, some have noted inconsistencies. The hotel is also well-suited for families due to its comfortable and roomy accommodations, and budget-conscious travelers find it offers good value. To ensure a comfortable stay, guests are advised to check the air conditioning upon arrival and be mindful that parking can be a bit challenging when the lot is full.

Facilities & Amenities
The hotel provides essential amenities to enhance guest convenience. Free Wi-Fi is available, though some guests noted it could be slow or unstable, particularly for activities like video calls. Rooms are well-equipped with numerous electrical outlets, a significant plus for guests with multiple devices. Thoughtful additions include prayer mats, Qurans, and Qibla direction indicators in the rooms, catering to religious guests. While some guests mentioned the absence of hotel slippers unless specifically requested, other in-room amenities like hairdryers and diffusers were appreciated. The overall area is kept clean, and security staff are consistently present, contributing to a sense of safety and comfort.

Cleanliness & Room Comfort
Most guests found the rooms to be spacious and comfortable, with many appreciating the large beds and ample space for extra mattresses. However, some guests reported significant issues with cleanliness, citing instances of blood-stained sheets, hair in the bathroom, cobwebs, moldy walls, and a musty odor in wardrobes. While some rooms were described as clean and neat, others clearly needed a deep clean. The air conditioning generally worked well, though a few guests experienced breakdowns, sometimes requiring room changes. Hot water was consistently available, but some found the shower temperature difficult to control. Noise levels were generally low due to the residential location, but some guests mentioned hearing street vendors or other guests in the hallways. In-room amenities like sofas, dressing tables, large TVs, and numerous electrical outlets were frequently praised.

Dining & Food Quality
Guests generally found the breakfast to be satisfying and of good quality, often exceeding expectations for a hotel of its class. While the variety of dishes might not be extensive, the taste consistently received positive remarks. Common offerings included local favorites such as butter chicken rice, chicken porridge, and lontong sayur, alongside staples like bread, fruit, and juice. The breakfast area itself is described as not overly large, which is commensurate with the hotel's capacity. Despite the limited space, the focus on flavorful, home-style cooking contributes to a pleasant start to the day for many visitors.

Location & Accessibility
The hotel boasts a highly strategic location, particularly for travelers arriving via the Pasteur Toll Gate, being just a short distance away. Situated within a residential area, it offers a peaceful environment, largely free from the typical city noise, making it ideal for rest. Guests appreciate its proximity to local conveniences, including a nearby mall and various shops for essentials and souvenirs. While some larger, more vibrant malls require a short ride, the hotel's setting provides easy access to the city center. Parking is available and generally sufficient, though maneuvering vehicles can be challenging when the lot is full, requiring careful navigation.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, contributing significantly to a positive guest experience. Many guests highlighted the quick check-in process and the staff's accommodating nature. Housekeeping services, including room cleaning and towel changes, were generally efficient and appreciated. However, some guests reported challenging experiences, particularly concerning issues like air conditioning malfunctions, which sometimes led to inconvenient room changes in the middle of the night without assistance for luggage. Despite these isolated incidents, the overall sentiment towards the staff's demeanor and willingness to assist remains largely positive, with security personnel also noted for their constant presence and welcoming attitude.

Additional Information
The hotel cultivates a homey atmosphere, making many guests feel comfortable and relaxed, almost like staying at a relative's house. It is noted for being pet-friendly, with some guests mentioning the presence of cats on the premises, adding to its unique charm. While generally quiet, guests might occasionally hear sounds typical of a residential area, such as street vendors or dogs from neighboring properties, which some found charming and others mildly disruptive. The hotel's room service menu, though affordable, offers surprisingly tasty food. Guests should be aware that hotel slippers are not automatically provided and need to be requested. The hotel is a popular choice for long-term stays, with many returning guests appreciating its consistent quality and welcoming environment.