Itsy By Treebo - D'Comfort Inn

The hotel is widely regarded for its clean and cozy rooms and a highly convenient main road location, making it a popular choice for various travelers. Many guests appreciate the overall value for money it offers, providing a comfortable and hygienic environment for their stay. The hotel is particularly well-suited for couples seeking a comfortable retreat, families looking for a clean base, and solo travelers or those on short trips and business trips due to its accessibility and basic amenities. While the majority of feedback is positive regarding the general experience, some guests have noted discrepancies between online room photos and the actual room size upon arrival, occasionally leading to unexpected upgrades. To ensure a smoother experience, it is advisable to clarify room specifications before booking and to confirm breakfast arrangements if you have an early departure, as it is often served later in the morning and requires a direct request.

Facilities & Amenities
Guests have provided mixed feedback regarding the hotel's facilities and amenities. While some appreciate the availability of WiFi, others have reported issues with its speed and reliability, making it challenging for remote work or general browsing. A recurring point of contention among guests is the provision of water bottles; many found that only a single small bottle was provided per day for multiple occupants, and additional bottles often incurred charges or required persistent requests. Some guests also noted a lack of other basic in-room amenities like kettles, combs, or toothbrushes, which were not routinely supplied and had to be specifically requested. The hotel generally provides essential facilities for a basic stay, but guests should be prepared for potential limitations in the quantity of complimentary items and the consistency of internet service.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests highlighting the well-maintained rooms and bathrooms. Housekeeping efforts are frequently praised for keeping the accommodations tidy and hygienic, contributing to a pleasant stay. However, feedback on room comfort and size is more varied. While some guests found their rooms cozy and comfortable, a significant number reported that the actual rooms were much smaller than depicted in online photographs, sometimes necessitating an upgrade to a deluxe room for adequate space. The beds also received mixed reviews, with some guests finding the mattresses uncomfortable or too small, particularly for taller individuals, describing them as springy. Despite these points, the overall impression of room hygiene remains a strong positive.

Dining & Food Quality
Feedback on the hotel's dining options and food quality is largely mixed, with particular emphasis on breakfast. While some guests found the breakfast to be good and tasty, many expressed dissatisfaction with the limited variety, often consisting of only one or two options that remained consistent throughout their stay. There were also complaints about the breakfast not being served hot, as it is often sourced from outside the premises. The hotel notably lacks an on-site restaurant, meaning all meals, including breakfast, are typically ordered in. This also impacts room service, with some guests reporting no option for tea or coffee service directly to their rooms, and a general lack of in-room dining facilities. Guests often had to rely on nearby external shops for snacks and other food items.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, receiving overwhelmingly positive reviews. Situated directly on a main road, it offers excellent accessibility and places guests within easy walking distance of numerous amenities. Guests appreciate its proximity to various restaurants, pharmacies, and malls, making it convenient for daily needs and leisure. Key landmarks such as a botanical garden, a large park, and AMB mall are also nearby, along with easy access to areas like Hi-Tech City. While the location is praised for its convenience, parking is a notable concern. Several guests reported that on-site parking is either unavailable or very minimal, often leading to cars being parked outside, which some found to be insecure or resulted in damage.

Staff & Service
The staff and service at the hotel receive predominantly positive feedback, with many guests commending the team's friendliness, helpfulness, and professionalism. Guests frequently highlight the smooth check-in and check-out processes, which are often described as quick and efficient. The staff are generally seen as accommodating and prompt in addressing requests, contributing significantly to a comfortable stay. However, there are isolated instances of negative feedback, with some guests reporting unsupportive or rude interactions, and issues with delayed check-ins or unfulfilled requests for room cleaning or towel changes. Despite these occasional concerns, the overall sentiment points to a dedicated team that strives to provide good service, with many guests appreciating the attentive and polite demeanor of the hotel employees.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. A recurring concern is the discrepancy between online room photographs and the actual size or layout of the allocated rooms, with some guests finding their rooms to be smaller than expected. This has led to instances where guests felt misled by the booking descriptions. Additionally, some guests reported an unusual policy where staff would demand payment upfront for any room service orders, creating an impression of distrust. While the hotel aims to provide a comfortable experience, these specific details, such as the potential for misleading room visuals and the payment policy for in-room services, are important for prospective guests to consider for a smoother stay.