Hotel Lyon Metropole

This hotel is widely celebrated for its exceptional spa facilities and impressive olympic pool, which serve as its signature features, providing a memorable experience for guests. The spacious rooms and generally friendly staff also contribute significantly to a positive stay. It is an ideal choice for couples seeking a relaxing getaway, families looking for extensive recreational options, and business travelers who appreciate comprehensive amenities. Guests consistently highlight the quality of the breakfast and the hotel's convenient location, despite being slightly outside the city center. To make the most of your visit, be aware that access to the spa and pools often incurs an additional fee, and while rooms are comfortable, some may benefit from a modern refresh.

Facilities & Amenities
The hotel boasts an impressive array of facilities, with the spa being a standout feature, frequently described as magnificent, incredible, and superb. It offers a wide range of services, including hammams, saunas, a sanarium, infrared seats, a grotto, and jacuzzis, providing extensive relaxation options. The olympic pool is highly praised for its large size and suitability for both serious swimming and casual wading, while the outdoor pool is noted for being heated and surrounded by lush vegetation. An indoor pool is also available. The fitness center is well-equipped, catering to guests' exercise needs. While Wi-Fi is available, some guests experienced it as slow, unstable, or frequently disconnecting. Parking is available, including a spacious underground garage with charging points, though it comes with a fee. Some guests found the elevators to be slow and insufficient for the hotel's capacity.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with many describing the overall cleanliness as impeccable. The beds are widely reported as comfortable, ensuring a restful night's sleep, and the bedding is of good quality. However, feedback on room condition is mixed; many reviews indicate that the decor is outdated and aging, with some mentioning worn carpets, dated furniture, and cracked fixtures in the bathroom. Some guests noted issues with the air conditioning being ineffective or difficult to operate, leading to rooms being too warm. While generally quiet, some rooms experienced noise from ventilation systems or neighboring rooms. Some guests also noted the absence of a mini-fridge or iron in their rooms, and some found the separate toilet area to be very narrow.

Dining & Food Quality
The breakfast consistently receives high praise for its variety and quality, offering a wide selection of both sweet and savory items, including fresh fruit and pressed juices. Most guests find it to be a delicious and comprehensive start to the day. The hotel's restaurant and brasserie are also well-regarded, serving fine and delicious meals with attentive service. However, some guests noted that the restaurant might be closed on Sundays and Mondays. While the bar is appreciated for staying open late, a few guests experienced slow service there. Some feedback also suggested that the breakfast area can become crowded, leading to long waits and occasional shortages of plates or certain food items, with some finding the quality of hot breakfast items to be inconsistent.

Location & Accessibility
The hotel's location is generally considered convenient for exploring the city, despite being situated a little far from the historical center of Lyon. Guests appreciate the bus stop located very close to the hotel, which provides direct access to key areas like Place Bellecour, making it easy to reach the city's attractions and shopping districts. For those traveling by car, parking is available, including a spacious underground garage that is paid, and a smaller outdoor lot that fills quickly. While the hotel offers good accessibility to the city via public transport, guests should factor in travel time, as walking to the city center is not a practical option.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, professionalism, and attentiveness. Guests frequently highlight their helpful and welcoming demeanor, noting that staff members are always ready to assist with inquiries and requests. The check-in process is generally described as quick and smooth, contributing to a positive first impression. Many reviews commend the staff across various departments, including the reception, restaurant, and spa, for their polite and accommodating service. The overall consensus is that the staff's commitment to providing excellent service significantly enhances the guest experience, making visitors feel valued and well-cared for throughout their stay.

Additional Information
A significant point of feedback concerns the spa access policy, with many guests expressing surprise and disappointment that a daily fee is charged for using the pools and spa facilities, which they often assumed would be included with their stay. This fee is frequently mentioned as a source of frustration. Another notable policy is the specific swimwear requirement for men in the pool and spa areas, often necessitating the purchase of particular swim trunks from the hotel shop. Furthermore, some guests seeking a tranquil spa experience were disappointed by a recent change in policy allowing babies and young children into areas previously restricted to adults, impacting the serene atmosphere. The hotel also implements a policy of blocking a substantial sum on credit cards upon check-in, which some guests found unexpected and inconvenient.