Melia Habana

This hotel offers a memorable stay, particularly highlighted by its exceptional staff and impressive pool area, making it a standout choice for visitors. Guests consistently praise the cleanliness of the premises, the comfortable accommodations, and the diverse dining options available on-site. The convenient free shuttle service to the city center is a significant advantage, compensating for its location outside the immediate downtown area. This hotel is ideal for couples seeking a romantic getaway, honeymooners looking for special touches, business travelers needing reliable services, and sightseers who appreciate easy access to attractions without staying in the bustling core. To enhance your experience, consider booking The Level service for exclusive benefits and always utilize the complimentary shuttle bus for seamless exploration of the city.

Facilities & Amenities
The hotel boasts a truly impressive pool area, described as huge and amazing, providing a relaxing oasis with a pool bar for refreshments. While some guests noted a lack of umbrellas for shade or ashtrays, the overall sentiment is highly positive. For those seeking an elevated experience, The Level lounge offers VIP access, complimentary snacks, and drinks throughout the day. Guests appreciate the availability of Wi-Fi, though some experienced occasional drops or the need to re-log in, which is common for the region. Other notable facilities include a well-equipped gym, a popular cigar bar, various shops and galleries, and convenient money exchange services at reception. Many rooms feature large balconies that offer pleasant views, adding to the overall comfort.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, with rooms and common areas described as spotless and well-maintained by a focused housekeeping team. The room size is frequently highlighted as spacious, large, and even comparable to suites found in other establishments. Most guests found the beds comfortable, ensuring a restful night's sleep. While many rooms are noted for their modern and clean decor, some reviews indicate that certain areas or furnishings, including bathroom equipment, appear dated or worn. Many accommodations offer sea views or ocean views from their balconies. In-room amenities typically include a coffee machine, safe, television, and a good range of toiletries. While some guests reported street noise, the rooms are generally considered conducive to relaxation.

Dining & Food Quality
The hotel's breakfast buffet receives widespread acclaim for its extensive variety, fresh offerings, and attentive staff, often featuring tropical fruits, juices, and a popular omelette station. Beyond breakfast, the hotel offers several on-site dining options. The Italian restaurant is frequently praised for its excellent food, including pizza, pasta, and carpaccio, and its faultless service. The Japanese restaurant is also highly recommended for its sushi and other specialties. Guests can enjoy lighter fare at the Coffee Shop or the VIP Bar, which offers excellent service and remains open late. While the general food quality is considered good, some guests found the main restaurant's evening buffet to be less impressive compared to other options, suggesting exploring the specialized restaurants.

Location & Accessibility
The hotel is situated in the Miramar area, which is considered somewhat out of the way from the city center. However, this is largely mitigated by the highly valued free shuttle bus service to Old Havana, which runs multiple times a day and takes approximately 15-25 minutes. Guests praise the shuttle for its convenience and the helpfulness of its drivers, though it is advisable to book in advance as it can be fully booked. A hop-on-hop-off bus stop is also conveniently located outside the hotel. While the hotel is right next to the sea, offering nice views and a gentle breeze, there is no direct beach access. Beyond a beautiful church across the street, dining and entertainment options immediately outside the complex are limited, making the hotel's internal facilities crucial.

Staff & Service
The hotel's staff consistently receives glowing reviews for being exceptional, friendly, helpful, professional, and attentive. Guests frequently highlight the reception team for their efficient check-in process and assistance with money exchange. The concierge service is particularly praised for organizing tours, taxis, and even resolving airline issues, going above and beyond expectations. Housekeeping is noted for maintaining high standards of cleanliness and adding thoughtful touches. Restaurant staff are commended for their attentiveness and recommendations, while The Level staff are recognized for their dedicated and personalized service. Special gestures, such as honeymoon surprises and birthday cakes, further enhance the guest experience, demonstrating a commitment to making stays memorable.

Additional Information
Guests should be aware that while the hotel is undergoing refurbishment, management effectively minimizes any disruption to the guest experience. The hotel maintains professional COVID-19 protocols, with hand sanitizer dispensers readily available in common areas. It is important to note that payment primarily relies on accepted credit cards, and some guests experienced difficulties with cash transactions or unfavorable exchange rates. Visitors are advised that tipping is customary, and some guests recommend bringing personal snacks like almonds or coffee, as these items can be challenging to find locally. For honeymooners, the hotel often provides special surprises. A minor suggestion from some guests was the desire for control over balcony lights in the evening.