Mezzo

The hotel is widely regarded as a preferred choice in Cebu City, often highlighted for its affordability combined with a pleasant stay experience. A signature feature is its unique Barkada Room, specifically designed to accommodate large groups and families, making it an excellent option for staycationers and those traveling with many companions. The hotel is also a popular venue for various events and weddings, praised for its elegant function halls and accommodating staff. Guests consistently commend the spacious rooms, the generally friendly staff, and the convenient location near key city attractions. It caters well to business travelers attending conferences and sightseers exploring the city. To ensure a comfortable stay, guests are advised to inquire about room locations to avoid potential noise from ground-floor events and to confirm breakfast inclusions for children directly with the hotel upon booking, as policies may vary.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. Many guests enjoy the swimming pool, often described as having a cozy, "homie" ambiance that is not too deep, making it suitable for children. While some guests found the gym to be well-equipped, others noted that several machines were not functional, though dumbbells were available. The hotel is a popular choice for events, featuring spacious function halls and a Grand Ballroom capable of hosting large gatherings. However, feedback on Wi-Fi connectivity is mixed; while some found it adequate, a significant number of guests reported it to be slow, intermittent, or even non-existent in rooms, often requiring reliance on personal data. Some rooms also experienced issues with non-functional mini-fridges and limited working outlets.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness presents a varied picture. Many guests appreciate the spacious rooms, particularly the unique group accommodations, and find the beds comfortable, contributing to a relaxing stay. The air conditioning generally functions well, and rooms located on quieter streets are noted for their peaceful ambiance. However, a notable number of reviews highlight significant concerns regarding cleanliness and maintenance. Issues reported include limescale and mold in showers, dirty carpets, stained furniture, and non-functional amenities such as kettles. A recurring and serious concern for some guests was the presence of cockroaches in bathrooms and even within rooms, impacting their overall comfort. Additionally, some experienced problems with hot water availability, leaking showers, and old/flat pillows, suggesting inconsistencies in room upkeep.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, receive largely positive feedback. Guests frequently praise the breakfast variety, noting a delectable spread of Filipino and Asian cuisine with options also catering to Western palates. The food is consistently described as warm, fresh, and delicious, making it a highlight for many stays. The Cafe Mezzo is also commended for its quality international and Filipino dishes, offering good value and an inviting atmosphere. For events hosted at the hotel, the food quality is often highlighted as fantastic, with generous portions and excellent taste. Some guests specifically enjoyed the in-room dining service, particularly the clubhouse sandwich. While most reviews are positive, a few guests found the breakfast to be average or limited, and some noted issues with stale pastries.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests in the heart of Cebu City with easy access to major commercial hubs. It is conveniently situated near Ayala Mall and SM City Cebu, making shopping and entertainment readily available. Guests appreciate its proximity to various restaurants, bars, and other attractions, allowing for easy exploration of the city. The hotel is also well-connected to public transportation, further enhancing its accessibility. While the location is generally praised for its convenience and being in a safe neighborhood, some guests noted that the parking area could be better designed, with a steep ramp and limited space, which might be a consideration for those traveling with vehicles.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the warm Filipino hospitality, noting staff members who are attentive, professional, and go above and beyond to assist with requests, from providing local recommendations to ensuring a smooth check-out process. The quick check-in and attentive service from housekeeping are frequently mentioned as positive aspects. However, some guests reported inconsistencies, including instances of slow coordination for maintenance requests, miscommunication regarding bookings, and a perceived lack of warmth from some senior staff. There were also reports of frustratingly long check-in waits and issues with staff responsiveness to specific room problems, indicating areas where service could be more consistent.

Additional Information
The hotel is a popular choice for hosting various events, including weddings, seminars, and company parties, with guests commending the spacious and elegant function halls. A unique offering is the Barkada Room, specifically designed to comfortably accommodate large groups of up to ten people, providing ample space for family or friends traveling together. Guests appreciate the hotel's security measures, including card access to specific floors, enhancing peace of mind. However, some guests experienced issues with air conditioning not cooling effectively or requiring constant operation, and there were reports of construction noise and loud karaoke parties from the ground floor creating disturbances. A few guests also noted a misleading children's breakfast policy and issues with unreturned deposits.