Mountain Lodge, Les Crosets

This hotel offers a memorable mountain escape, distinguished by its direct ski-in/ski-out access to the slopes, providing unparalleled convenience for winter sports enthusiasts. Guests consistently highlight the exceptional staff service, the delicious food, and the well-appointed spa facilities as key elements of their stay. The hotel's cozy chalet ambiance creates a welcoming "home from home" experience, making it an ideal choice for families seeking a comfortable and engaging holiday, couples looking for a relaxing retreat, and skiers of all levels. To maximize your experience, guests recommend taking full advantage of the on-site ski services and unwinding in the spa after a day on the mountain.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and enjoyment. A notable feature is the spa area, which, while described by some as small, is generally considered perfectly formed and includes a jacuzzi plunge pool, sauna, and steam room or hammam, offering a relaxing haven after a day of activities. For entertainment, there is a dedicated games area with a pool table and a cinema room that can be booked for private sessions. Guests can also unwind in the cozy lounge with an open fire or on the spacious south-facing terrace. The on-site ski hire shop is highly convenient, offering well-prepared equipment, servicing options, and essential heated boot warmers in the ski/boot room. A lively bar with attentive staff and live music adds to the vibrant atmosphere. Covered parking is available, though some guests found the cost to be high.

Cleanliness & Room Comfort
Guests generally find the rooms to be immaculate and spotlessly clean daily, contributing to a comfortable stay. Many rooms are described as spacious and charming, often featuring a wrap-around balcony that provides stunning views of the surrounding mountains. The beds are frequently praised for being super comfy, with the quality of the bedding ensuring a restful night's sleep. However, some taller guests noted that the beds can be short. While the bathrooms are well-appointed, some guests mentioned a lack of a phone or refrigerator in the room. A few reviews indicated issues with thin walls and communicating rooms, which could lead to noise from adjacent accommodations. Additionally, some guests found the carpet in rooms and corridors to have an unpleasant damp odor. Thoughtful touches like coffee and tea making facilities and Rituals products in the bathroom are appreciated.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, with guests consistently praising the fabulous and excellent food. The menu is described as varied, offering generous portion sizes and catering well to diverse dietary needs, including vegetarian, vegan, and gluten-free options. Many guests highlighted the daily specials and the availability of healthy choices. Breakfast is generally considered excellent, with a good selection of local products and cooked-to-order options, though a few guests found the buffet to be somewhat limited. A delightful afternoon tea with cake is a welcome treat after skiing, and some guests enjoyed complimentary hot chocolate. The restaurant and bar are noted for their attentive staff, with the bar offering wine pairing and cocktails. While the restaurant is open to non-guests, some reviews mentioned it being closed during summer or fully booked, which could be inconvenient.

Location & Accessibility
The hotel boasts an amazing location, offering direct ski-in/ski-out access that allows guests to start their ski day effortlessly from a private entrance to the slopes. It is conveniently situated right next to the beginner slopes and provides easy access to the main ski lifts, including a fast lift to the French border, making it simple to explore the vast ski area. Guests appreciate the relaxed and less crowded atmosphere of the Swiss side of the resort. The stunning mountain views of the Dents du Midi from the hotel are frequently mentioned as a highlight. While the hotel offers covered parking, some guests found it to be quite expensive. Airport transfers are also available, adding to the overall convenience for travelers.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness, often described as a professional and enthusiastic team that goes above and beyond. Guests commend their willingness to accommodate requests, such as special birthday celebrations with balloons and cakes, and their patience with younger children. The check-in process is generally smooth and efficient. Housekeeping is noted for maintaining immaculate rooms daily. However, a few guests reported negative experiences, citing that service was not always responsive and that they had to ask for things multiple times, indicating some inconsistencies in attentiveness. Despite these isolated comments, the overwhelming majority of reviews highlight the staff's dedication to providing excellent service and creating a welcoming atmosphere.

Additional Information
The hotel cultivates a distinct chalet vibe and a cozy, welcoming atmosphere, often described as a "home from home" with a lovely family feel. Guests appreciate the intimate experience and the balance between a vibrant and relaxing environment. The hotel offers various entertainment options, including live music and quiz nights, which are popular ways to end the day. Thoughtful small touches, such as complimentary hot chocolate in the afternoon and tissues and a chocolate treat in the foyer, enhance the guest experience. While the hotel has a pet-friendly policy, some guests noted the presence of dogs throughout the property, which could be a concern for those with allergies or fears. A few guests advised checking the final bill carefully, as some reported incorrect charges.