Palmiers by Fassbind

This hotel offers a highly central location that places guests within easy reach of the train station and the vibrant city center, making it a memorable choice for many. Its modern design and generally spacious rooms contribute to a comfortable stay, appealing to a diverse range of travelers. The hotel is particularly well-suited for sightseers and business travelers due to its accessibility, and solo travelers and couples appreciate the convenience and amenities. While the hotel is praised for its cleanliness, guests should be prepared for the steep hill leading up from the train station. To make the most of your visit, consider utilizing the complimentary public transport card provided by the hotel, which greatly simplifies navigating the city's unique topography.

Facilities & Amenities
The hotel features a tranquil garden or atrium area, providing a peaceful escape from the city bustle, which many guests find very appealing. For those looking to stay active, a well-equipped fitness center is available, complemented by a sauna for relaxation. Connectivity is reliable with generally good free Wi-Fi throughout the property. A significant benefit highlighted by numerous guests is the complimentary local travel card, which is highly appreciated for its convenience and value in exploring the city. While most rooms include a mini-fridge, some guests have noted that its cooling capacity can be limited, and its use is sometimes restricted due to environmental reasons. Feedback on the air conditioning is mixed, with some finding it effective and others reporting it to be noisy or not sufficiently powerful, especially during warmer periods.

Cleanliness & Room Comfort
Guests frequently commend the hotel for its high standards of cleanliness, noting that rooms are generally spotless upon arrival. The spacious rooms are a consistent highlight, offering ample space for relaxation and comfort. Most guests find the beds comfortable, ensuring a restful night's sleep, though some have mentioned that beds can be too soft or that twin beds may separate. The modern bathrooms are often praised for their design and good shower facilities. However, a recurring point of mixed feedback concerns the privacy in some bathrooms, where designs like slats, blinds, or frosted glass walls between the bathroom and bedroom can compromise intimacy. Noise levels vary; while some rooms are very quiet, others facing the street or near elevators experience considerable sound from outside or within the hotel, impacting sleep quality for some.

Dining & Food Quality
The hotel offers a breakfast buffet that receives mixed but generally positive reviews. Many guests describe it as good, varied, and comprehensive, with a decent selection of options. However, some find the breakfast to be overpriced for the value, noting limited choices or occasional issues with food quality, such as thin coffee or unappetizing scrambled eggs. The hotel conveniently houses two on-site restaurant options: a Thai restaurant and an Italian restaurant, both of which are generally well-regarded for their food quality. The bar area is also available for drinks, though some guests have experienced slow service or early closing times. Overall, the dining facilities provide convenient options for guests, despite some inconsistencies in service and value perception.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, positioning it just a short walk from the train station and various metro stops. This excellent proximity allows for easy access to the city center, popular attractions, and shopping areas, making it ideal for exploring Lausanne. However, a frequently mentioned aspect is the steep hill that guests must ascend to reach the hotel from the train station, which can be challenging, especially with heavy luggage. While parking is available adjacent to the hotel, guests should be aware that it comes at a significant cost, with no special discounts for hotel residents. Despite the uphill walk, the overall convenience of the location for public transport and city exploration is a strong positive.

Staff & Service
The hotel's staff generally receives praise for their friendliness and helpfulness, with many guests highlighting their professional and welcoming demeanor. The check-in and check-out processes are often described as smooth and efficient, with the option for self-check-in available. Staff are frequently commended for their willingness to accommodate requests, such as early check-in or luggage storage. However, feedback regarding the reception staff is mixed; while many experiences are positive, some guests have encountered instances of unfriendliness, perceived arrogance, or a lack of detailed information, such as about the complimentary travel card. Housekeeping service is generally good, though some guests have reported inconsistencies with towel provision or room servicing.

Additional Information
A highly valued amenity is the local travel card provided to guests, which offers free access to public transportation throughout Lausanne and its suburbs, significantly enhancing convenience and saving costs. Guests should be aware that the hotel offers luggage storage facilities, though some have reported issues with the system, such as a lack of formal tagging or instances of mishandling. Furthermore, some guests have experienced problems with booking confirmation not being received after online reservations, leading to unexpected charges or the need for re-booking. The hotel also provides umbrellas in rooms, a thoughtful touch for navigating the local weather.