Pullman Stuttgart Fontana

The hotel offers a highly convenient urban stay, distinguished by its direct access to public transport, including U-Bahn, S-Bahn, and regional trains, providing superb links to downtown and the airport. Guests consistently highlight the comfortable beds and the quality of the renovated rooms, along with an excellent breakfast that receives widespread praise. While the spa facilities are a notable feature, their functionality can be inconsistent. The hotel is well-suited for business travelers due to its accessibility to key areas and for sightseers looking to explore the city with ease. Families and couples also find the accommodations appealing. To enhance your experience, be prepared for potential elevator wait times and consider alternative parking options, as the hotel's garage is often described as tight and expensive.

Facilities & Amenities
The hotel provides a range of facilities for guest convenience and relaxation. Many appreciate the presence of a sauna and a gym, though some note the swimming pool water can be too cold for comfortable use. The whirlpool and steam bath are frequently reported as being out of order, and some guests observed non-functioning lights in the spa area, creating a less inviting atmosphere. The well-stocked bar in the lobby is a popular spot for unwinding. While free Wi-Fi is available, some guests experienced weak signals in their rooms. A significant recurring issue is the hotel's elevators, which are often described as slow, frequently out of service, or operating confusingly, leading to considerable wait times. Other conveniences include ice machines and vending machines.

Cleanliness & Room Comfort
Guests generally find the rooms to be modern, refurbished, and spacious, with a nicely designed aesthetic. The comfortable beds and high-quality linens contribute to a restful sleep, and darkening curtains are appreciated for light control. While many rooms are considered quiet, some guests reported noise from the train station if windows were opened, or noise from adjacent rooms due to soundproofing issues. However, there are recurring concerns regarding room temperature control, with many finding rooms too hot and the air conditioning ineffective or in "winter mode." Some reviews also mention issues with dirty bathrooms, including mold, clogged sinks, or hair, and dusty or stained carpets. Housekeeping consistency is mixed, with some guests reporting uncleaned rooms or a lack of replenished amenities like towels, coffee, or minibar items.

Dining & Food Quality
The hotel's breakfast consistently receives high praise, described as excellent and offering a wide variety of high-quality items. Guests particularly enjoy the selection of breads, cheeses, fresh fruits, and hot dishes, with the unique addition of a full honeycomb often highlighted. The restaurant and bar areas are noted for their modern ambiance and good food options for dinner, though some find the restaurant menu to be expensive. The bar is also well-regarded for its selection and service. While the overall food quality is positive, some guests mention that the breakfast can feel overpriced and that there's a limited variety of sweet pastries or no pancakes/waffles. During busy periods, staff can be overwhelmed, leading to slower replenishment of the buffet.

Location & Accessibility
The hotel boasts an excellent location, directly adjacent to U-Bahn and S-Bahn stations, which provides superb links to downtown Stuttgart and the airport. This makes it highly convenient for both sightseeing and business travel, as guests can easily access various parts of the city. The hotel is also easily reached from the motorway and offers always available taxis nearby. Within walking distance, guests can find a variety of restaurants, shopping options, and grocery stores, adding to the convenience. While the location is a major advantage, the parking garage is frequently described as very narrow and expensive, with some guests encountering difficulties maneuvering larger vehicles or issues with the entry barrier.

Staff & Service
The hotel staff generally receives positive feedback for being friendly, courteous, and helpful, with many guests highlighting their attentiveness and willingness to accommodate requests. Some experiences mention quick check-in processes and efficient housekeeping staff when rooms are serviced. The hotel is also noted for its family-friendly service. However, there are recurring complaints about the reception staff, who are sometimes perceived as slow during check-in and check-out, leading to long waits. Some guests also reported unhelpful or unfriendly interactions, and issues with communication problems regarding bookings or hotel policies. Despite these mixed experiences, many guests appreciate the overall effort of the staff to provide a pleasant stay.

Additional Information
Guests should be aware that ongoing renovations may impact certain areas, such as the lobby and dining facilities, though these are generally aimed at modernization. A common point of feedback relates to Wi-Fi issues, with several guests experiencing weak or unusable internet connections in their rooms, which can be particularly inconvenient for those needing to work. Similarly, room temperature control can be a challenge, as many reviews mention rooms being excessively warm or the air conditioning not functioning effectively, especially during warmer periods. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though a fee is typically applied. Additionally, a deposit policy is in place, which some guests found was not clearly communicated prior to arrival. Some guests also reported issues with TV channels not working properly in their rooms.