Hotel & Restaurant Rizzelli Superior

The hotel's exceptional Italian restaurant is a consistent highlight, offering delicious cuisine that many guests find to be a true culinary delight. This makes the hotel a memorable destination for food enthusiasts. The hotel itself is praised for its modern feel and impeccable cleanliness, providing a comfortable and welcoming environment. It is particularly well-suited for business travelers seeking a convenient and quiet base after work, and families who appreciate the child-friendly service and comfortable accommodations. Couples also find it appealing for a pleasant getaway. Guests frequently commend the friendly staff and the good breakfast as key elements of a positive stay. To maximize your experience, consider dining at the on-site restaurant, which is often busy, and inquire about rooms in the newer section for the most modern amenities.

Facilities & Amenities
The hotel offers a range of modern and renovated rooms, providing a fresh and appealing atmosphere for guests. Many rooms feature air conditioning, which is particularly appreciated during warmer periods, ensuring a comfortable stay. While some rooms in the older section may lack barrier-free access, the newer sections are well-appointed. Guests benefit from ample parking options, including free parking, covered spaces, and a parking garage with direct elevator access to the hotel, as well as E-charging facilities. Free Wi-Fi is available and generally functional, allowing guests to stay connected. Some rooms also include a balcony, offering an outdoor space. For those traveling with bicycles, storage for bikes is provided. A conference room is also available, noted for being well-equipped for meetings and events.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, noting that both the rooms and the general hotel areas are very well-maintained. The rooms are often described as modern and renovated, providing a pleasant and functional space. Many guests find the beds comfortable, ensuring a restful night's sleep, with some appreciating the provision of real beds for children. Feedback on bathrooms is mixed; while many are described as clean, modern, and renovated, some guests found them to be small, with issues like calcified fixtures, moldy grout, or an unpleasant smell. Noise levels also receive varied comments; some guests report a quiet environment, while others experienced loud noise from the parking area, staff breaks, restaurant patrons, or even flushing toilets, particularly in ground-floor rooms.

Dining & Food Quality
The hotel's restaurant is overwhelmingly praised, with many guests highlighting its delicious Italian cuisine and top-quality food. The antipasti and various pasta dishes receive particular commendation for their excellent taste and generous portions. However, feedback on pizza is notably mixed; while some find it very tasty, others report issues such as burnt crusts, undercooked dough, soggy texture, or a lack of flavor. The breakfast buffet is generally considered good and plentiful, offering a varied selection and good coffee, though some guests noted that warm options could be cold or unappetizing if arriving later, and some items like sausage and cheese appeared to lose freshness over time. The delivery service for food receives significant negative feedback, with frequent complaints about incomplete orders, late arrivals, cold food, and soggy packaging, often accompanied by unhelpful customer service.

Location & Accessibility
The hotel is situated in a convenient location, often described as being within walking distance of the town center, making it easy for guests to explore local attractions and amenities. Its proximity to the train station, typically a 10-15 minute walk, also adds to its accessibility for those relying on public transport. While some guests noted the hotel's position was a bit further from the highway than they anticipated, its setting in a quiet residential area is appreciated by many, contributing to a peaceful stay away from main thoroughfares. However, a few guests, particularly those with pets, mentioned that the immediate surroundings offered limited suitable areas for dog walking. The hotel provides ample parking facilities, including free parking and covered spaces, which is a significant convenience for guests traveling by car. This includes a parking garage with direct access to the hotel, further enhancing ease of arrival and departure.

Staff & Service
The staff at the hotel consistently receives high praise for being exceptionally friendly and helpful. Guests frequently highlight their attentiveness and willingness to accommodate requests, contributing significantly to a positive experience. The check-in process is generally described as uncomplicated and efficient, though some guests encountered slower or more automated procedures, particularly during off-hours. The service in the restaurant is also commended for its friendliness and attentiveness, with many appreciating the child-friendly service provided during meals and breakfast. While some staff members appeared overwhelmed during busy periods, their overall politeness and willingness to assist were consistently noted. However, a few guests reported less helpful responses when raising complaints, particularly regarding food delivery issues.

Additional Information
Guests should be aware that the hotel comprises both older and newer sections; while the new building rooms are highly praised for their modern amenities, some rooms in the old building may lack barrier-free access. There are also mixed reports on noise levels, with some guests experiencing disturbances from a party or general hotel activity. The self-check-in system, while convenient for late arrivals, can be perceived as impersonal by some and challenging in low light. A recurring concern for a few guests is an unpleasant smell noted in the reception area or hallways, sometimes attributed to drainage issues. The hotel is pet-friendly, accommodating guests traveling with animals. Additionally, a conference room is available, which has been utilized and found to be well-equipped for various events.