Guests consistently mention how helpful, attentive and friendly the hotel are at the Riu Cancun. The entertainment staff rate a special mention consistently guests report that their charm and enthusiasm had guests coming back for more! Guests report that their check-in experience was smooth and stress free.
positive:
Spectacular Beach Location
With the Caribbean sea on your doorstep it is easy to while-away the hours on the comfy beach chairs. Should you wish to be more active, the hotel also offers a range of watersports and other activities. Be sure to check out Coco-Bongo, the local nightclub, which guests say is well worth it.
positive:
Food lovers will rejoice!
The food is abundant ! Visitors were really impressed with the quality and variety of the food on offer across the range of dining experiences. The buffets were a particular hit with guests with such a wide variety of food from fresh salads, pastas and pizzas. The on-site Mexican restaurant was also a repeat favorite.
Negative Reviews
negative:
Book your dining experience well in advance
So popular are the Á la carte restaurants, some guests were concerned that reservations needed to be made two days in advance of their meal to secure a spot. A little bit of meal planning may be required.
negative:
Disappearing Sun
Guests who like to spend significant time sunbathing were a little disappointed that the sun disappeared behind the very tall buildings within the hotel complex. However, public beaches are also a short walk from the hotel should sunbathing be a priority.
negative:
No Tea and Coffee in Rooms
Whilst tea and coffee is provided free in public areas, some guests looking for their immediate morning coffee buzz were disappointed they could not get this in their room instead having to hunt for coffee in the lobby or poolside.
All amenities
Wellness / Spa
Beauty salon
Steam room
Massage
Sauna
Whirlpool / Hot tub
Hotel facilities
Nightclub
Lift
Gym
Hairdresser
Car park
Terrace
Hotel bar
Pool bar
Outdoor swimming pool
Convenience store
Computer with Internet
Restaurant
24-hour reception
On-site boutique shopping
Direct beach access
Sun umbrellas
Deck chairs
Towels at the pool
Laundry service
Spa
WiFi in public areas
Room service
Organised activities
Concierge
Free WiFi in public areas
Pool
Free WiFi
Breakfast
Regular disinfection
Hand sanitizer provided
Temperature screening
Masks provided
Safe distance
For children
Childcare
Accessibility
Wheelchair accessible
Accessible hotel
Accessible bathroom
Room facilities
Balcony (upon inquiry)
Shower
Ironing board
Openable windows
Hairdryer
Air conditioning
Satellite TV
Telephone
Safe
Cable TV
WiFi
Fan
Free WiFi (rooms)
Flatscreen TV
Outdoor Grill
Sports facilities
Volleyball
Pool table
Boat rental
Bike rental
Golf course
Sailing
Surfing
Diving
Food and beverage
All inclusive (upon inquiry)
Cleanliness policies
Regular disinfection
Safe distance
Hand sanitizer provided
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