Many guests mention that the rooms are dust-free, and appreciate that the bathroom floors are spotless, carpets look new, and the bedding is premium. Others add that the rooms are serviced frequently, and say that the furniture is in good condition.
Several guests appreciate that the property is close to the city's nightlife, as well as major shopping centres, and note that Robinson's Place and Baywalk are a short walk away. Others add that the harbour is nearby, and love that trips to the Manila Zoological and Botanical Garden and the famous Manila Ocean Park are easily managed.
Many guests mention that the front desk staff is well-groomed, and appreciate that the porters readily assist guests with luggage, and the manager is present at the welcome reception. Others add that tour assistance is provided in a professional manner, and say that information provided about bus routes and local weather is helpful and accurate.
Wi-Fi needs an upgrade
Some guests comment that it is often difficult to connect to the wireless router, that the Internet connection is slow, and the Wi-Fi signals in the common areas are weak. Others add that the network is not secure, and dislike that the connection drops frequently.
Air conditioning not effective
A handful of guests say the air conditioning units take a long time to cool the rooms, and add that the hallways lack proper ventilation. Others add that air conditioning in the lobby is not effective, and dislike that some ceiling fans don't work either.
Not very family-friendly
Some guests note that smoking is prevalent in the common areas, and dislike that the front entrance has a strong smell of cigarette smoke. Others add that the adjacent entertainment district is not family-friendly.