SpringHill Suites by Marriott Orlando Convention Center

This hotel offers a highly convenient and central location near the Convention Center and International Drive, making it a standout choice for business travelers and sightseers alike. Its spacious rooms are a consistent highlight, providing ample space for guests, particularly families traveling with children. The hotel is also widely praised for its exceptionally friendly and helpful staff, who contribute significantly to a positive guest experience. While the complimentary breakfast is a popular amenity, guests should consider arriving early to avoid peak crowding. To enhance your stay, be aware of the daily parking fee and note that while rooms are generally quiet, some guests recommend requesting a room away from the elevators for optimal tranquility.

Facilities & Amenities
The hotel provides a range of facilities to enhance guest stays. The pool area is available, though some guests noted the main pool was warm while the children's pool was cold, and there is no dedicated spa. Towels are provided at the pool. For convenience, laundry rooms are available on every two floors, and a mini-market offers quick access to snacks and essentials. Guests appreciate the complimentary coffee and tea station available in the lobby throughout the day. A fitness center is also on-site, equipped for guest workouts. While not explicitly detailed, the presence of these amenities suggests a focus on guest comfort and self-sufficiency during their visit.

Cleanliness & Room Comfort
Guests frequently commend the spacious rooms, often featuring separate living areas with a couch, fridge, microwave, and coffee maker, along with two televisions. The beds are generally described as very comfortable, ensuring a restful night's sleep. However, feedback on cleanliness is mixed; while many found their rooms spotless, a notable number of guests reported issues such as musty smells, animal odors, or the presence of bugs, particularly roaches. Some also mentioned outdated carpets and worn furniture, suggesting a need for renovation. Shower quality varies, with some praising good pressure, while others experienced issues with hot water consistency or peeling tubs. Noise levels are mostly quiet, though some rooms near elevators or AC units experienced disturbances.

Dining & Food Quality
The hotel offers a complimentary breakfast that is a significant draw for many guests. The breakfast variety typically includes hot items like eggs, sausage, and hash browns, alongside cereals, yogurt, and pastries. While many found the food quality to be good and adequate, some noted that the options were limited or repetitive, especially for longer stays, with some expressing a preference for traditional meat options over plant-based alternatives. The breakfast area can become very crowded, particularly between 8:00 AM and 9:30 AM and on weekends, leading to long lines. Despite this, the breakfast staff consistently receive high praise for their exceptional friendliness, attentiveness, and hard work, making the dining experience more enjoyable.

Location & Accessibility
The hotel boasts an excellent central location, highly valued by guests for its convenience. It is within easy walking distance of the Convention Center, making it ideal for attendees. The vibrant International Drive is also easily accessible on foot, offering a plethora of restaurants, shopping options, and attractions like Icon Park. While not directly adjacent, the hotel provides good access to major theme parks such as Universal Studios and SeaWorld, though guests noted the absence of free shuttles to Disney parks, often relying on ride-sharing services. Parking is available on-site, but it incurs a daily fee, and some guests found the lot to be crowded with small spaces, occasionally leading to difficulty finding a spot.

Staff & Service
The staff at this hotel consistently receive overwhelming praise for their friendly, helpful, and attentive service. Guests frequently highlight the professional and accommodating nature of the front desk team, who strive to ensure a smooth check-in process and address guest needs. The breakfast staff are particularly commended for their exceptional positive attitudes and hard work, significantly enhancing the morning dining experience. While many reviews laud the overall cleanliness, housekeeping service frequency varies, with some guests noting it occurs every other day or less, requiring specific requests for fresh towels or room cleaning. Overall, the dedication of the staff is a recurring theme, contributing greatly to guest satisfaction.

Additional Information
Guests should be aware of a deposit policy upon check-in, which some reported as being slow to be refunded after checkout, causing frustration. Many reviews indicate that the hotel's outdated facilities and decor, including worn carpets and furniture, suggest a need for significant renovation. A common complaint revolves around elevator issues, with frequent reports of only one elevator being operational, leading to long wait times, especially during busy periods. While the hotel has a pet policy, some guests noted lingering animal smells in certain rooms. Other recurring issues include inconsistent hot water in showers, AC noise, and problems with in-room TVs. Additionally, guests should note that rooms typically lack a safe for valuables, and there are no free shuttles provided to major theme parks.