The Originals City, Hôtel de Bordeaux, Bergerac

This hotel is a delightful urban retreat, distinguished by its inviting private pool and serene garden area, offering a peaceful oasis amidst the city. Its prime location makes it an excellent choice for sightseers and couples seeking to explore the historic heart of Bergerac, while families will appreciate the spacious rooms and convenient access to local attractions. Guests consistently highlight the hotel's exceptional cleanliness, comfortable accommodations, and the genuinely warm and helpful service provided by the staff. To enhance your stay, consider requesting a room overlooking the tranquil garden for a quieter experience, and be aware of the specific check-in and breakfast opening times to plan your arrival and mornings smoothly.

Facilities & Amenities
Guests frequently praise the hotel's private pool and shaded garden area, describing them as a welcome surprise and a tranquil spot for relaxation, especially during warmer weather. While some noted the pool could be cold or was closed during certain seasons, its presence is a significant bonus. The hotel provides effective air conditioning in rooms, ensuring comfort even on hot days. Guests also benefit from reliable free Wi-Fi throughout the property, allowing them to stay connected. For convenience, a lift is available, and many rooms are equipped with tea and coffee making facilities, along with complimentary toiletries. Some guests appreciated the presence of a mini-fridge and safe in their rooms, though these amenities were not universally available.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with many guests describing rooms as spotless and impeccably maintained. Room comfort is generally positive, featuring large, comfortable beds and good quality bedding, though a few guests found the mattresses to be quite firm. While some rooms are noted for being spacious and well-appointed with modern furniture, others were described as a bit "tired" or "dated," suggesting a mixed state of renovation across the property. Noise levels are typically low, with good soundproofing contributing to a peaceful stay, though occasional reports of noise from adjacent rooms or street activity were noted. Bathrooms are generally clean, but some guests found them to be small or in need of updating, with occasional mentions of low water pressure or high-sided baths.

Dining & Food Quality
The breakfast at the hotel receives mixed but generally positive feedback. Most guests describe it as comprehensive, varied, and plentiful, offering a good selection of continental items and quality food. The coffee is often highlighted as good. However, some guests found the breakfast to be disappointing, citing limited choices, pastries that were not fresh, or machine-dispensed coffee. It is important to note that the hotel does not offer evening catering or a full-service restaurant for general guests, with meals for coach parties being brought in and sometimes described as basic or inconsistent. While there isn't a dedicated bar, drinks are available for purchase from the reception area.

Location & Accessibility
The hotel boasts an excellent and central location, making it ideal for exploring Bergerac on foot. Guests appreciate its proximity, being just a short walk from the historic town center, the main square, the river, and a wide array of shops and restaurants. It is also conveniently located near the train station, providing easy access for day trips. For guests arriving by car, parking is a significant consideration. While some found free overnight street parking, the hotel offers a secure private car park at the rear, which is frequently highlighted as a valuable amenity, though it comes with an additional charge. Public parking options are also available nearby.

Staff & Service
The hotel staff consistently receives glowing reviews for their exceptional friendliness, helpfulness, and welcoming demeanor. Guests frequently commend their efficiency and attentiveness, noting that staff members go out of their way to assist with various requests. Specific examples of excellent service include arranging taxis, helping to post lost items back to guests' homes, and providing valuable recommendations for local restaurants. The check-in process is generally described as quick and smooth, contributing to a positive first impression. Overall, the staff's commitment to providing a pleasant and accommodating experience is a recurring theme, making guests feel well-cared for throughout their stay.

Additional Information
Guests frequently comment on the hotel's overall value for money, finding it to be an affordable option given its central location and amenities. While the hotel has undergone some modernization, reviews suggest that certain areas or rooms may still appear somewhat dated or in need of further renovation, contrasting with more updated sections. It is worth noting that the hotel's check-in time is later in the afternoon, which some guests found important to be aware of for planning their arrival. Temporary road construction outside the hotel has been mentioned by some, though it generally did not significantly impact their stay.