hotelF1 Strasbourg Pont de l'Europe

This hotel offers a highly affordable stay, making it a popular choice for budget travelers and those seeking a simple place to sleep. Its signature feature is its exceptional location, directly adjacent to a tram stop, providing convenient and quick access to both the Strasbourg city center and the German border town of Kehl. While guests appreciate the hotel's value proposition and strategic positioning, feedback on cleanliness and comfort is notably mixed. The staff consistently receives high praise for their friendliness and helpfulness, often going above and beyond to assist guests. For short-stay guests or those primarily using the hotel as a base for exploration, it presents a practical option. To enhance your stay, it is advisable to bring your own towels, as they are not always provided and may incur an extra cost, and be prepared for potential noise due to the building's sound insulation.

Facilities & Amenities
The hotel's facilities are generally described as basic, catering to guests who prioritize functionality over luxury. A significant convenience is the direct access to a tram line right outside the hotel, facilitating easy travel. Parking is available, though guests note a fee is often charged despite some initial information suggesting it might be free. Some rooms are designed as combi rooms, accommodating up to six people with comfortable sleeping arrangements. While Wi-Fi is available and generally reliable, guests frequently mention the absence of a bin in the rooms. A common theme is the use of shared bathrooms and toilets located in the hallways, which some guests find inconvenient. There are also reports of mold in some showers and issues with lights in the toilets, alongside a lack of sinks or soap in these communal areas.

Cleanliness & Room Comfort
Guest experiences regarding cleanliness and room comfort are highly varied. Many reviews highlight a pervasive smell in rooms, often described as unpleasant, ranging from urine and mold to tobacco. Instances of mold on walls, hair in sinks and on sheets, and even cigarette butts under mattresses are reported, indicating inconsistent cleaning standards. Some guests found their beds comfortable, while others described them as very basic or even uncomfortable, with mattresses sometimes placed directly on the floor. Noise is a significant concern, with poor sound insulation leading to disturbances from the street, other guests, and even staff activities. Rooms are frequently described as small, sometimes lacking basic amenities like a bin or sufficient space to open luggage. Issues such as non-functional AC, fluctuating water temperatures in showers, and broken window security are also mentioned.

Dining & Food Quality
Feedback on the hotel's dining options, specifically breakfast, is predominantly negative. Guests consistently describe the breakfast as very basic and poor in quality, often not worth the cost. The selection is typically limited to baguette, jam, and butter, with a notable absence of variety such as vegetables, fruits, cheese, or cereals. Some reviews mention that the available food items, like bread, appeared stale or ran out quickly, leaving later guests with very few options. The coffee provided is also frequently criticized for its poor quality. Furthermore, there are reports of unhygienic practices, such as dirty trays and cups, which further detract from the dining experience.

Location & Accessibility
The hotel's location is a major advantage for many guests, particularly due to its direct proximity to a tram stop, offering excellent public transportation links. This allows for quick and easy access to the Strasbourg city center and the nearby German town of Kehl, making it ideal for exploring both areas. A Carrefour supermarket is conveniently located close by, adding to the practicality for guests. While the hotel offers parking, it is often a paid service, contrary to some expectations. Some guests appreciate the quiet suburban setting, but others note that the immediate surrounding area lacks attractions and can be noisy due to street traffic. Concerns about the general ambiance of the neighborhood are also occasionally raised.

Staff & Service
The staff at the hotel consistently receives high praise for their friendly and helpful demeanor. Guests frequently highlight the 24/7 reception availability and the staff's willingness to assist with various requests, from providing information to resolving issues. Many reviews commend the attentive service and the positive, welcoming attitude of the team members. The check-in process is generally described as quick and efficient. However, some guests report instances of poor communication, such as unexpected changes to room access codes or difficulties in reaching staff for assistance. There are also isolated complaints about staff making excessive noise during night hours and a lack of responsiveness regarding specific issues like refunds or lost items.

Additional Information
Guests should be aware that towels are not provided as a standard amenity and must be purchased for an additional fee, a detail that often surprises visitors. The parking facility, while convenient, incurs a nightly charge, which some guests found inconsistent with information provided elsewhere. There have been instances where room access codes were changed unexpectedly, causing inconvenience for guests. Furthermore, some reviews raise security concerns regarding the hotel's main entrance and parking gate, noting that locks were sometimes defective or gates left unclosed, potentially compromising guest safety.