Riche Hua Hin Hotel - SHA Plus

The hotel offers a remarkable blend of value and serenity, making it a standout choice for travelers seeking a peaceful and comfortable stay. Its signature feature is the highly praised complimentary hourly shuttle service, which effectively connects guests to the city center, night markets, and beaches, overcoming its location slightly outside the bustling core. This makes it an ideal fit for sightseers and business travelers who appreciate quiet accommodations without sacrificing accessibility, as well as value-conscious guests and those traveling with their own vehicles. Guests consistently highlight the hotel's exceptional cleanliness, spacious rooms, and the generally friendly demeanor of its staff. To enhance your experience, consider requesting a room located towards the back of the property for maximum quiet, and be sure to utilize the convenient shuttle service for exploring the area.

Facilities & Amenities
Guests find the hotel's facilities to be generally well-maintained and convenient. The swimming pool, while often described as small, is appreciated for a refreshing dip, though some guests noted its floor might not be ideal for adults with disabilities and that there is a lack of shade or sufficient sunloungers. The fitness center is available, though a few guests suggested some equipment could benefit from updates. Free Wi-Fi is widely available and generally reliable, allowing guests to stay connected. Other conveniences include a lift for easy access to upper floors and, for those with electric vehicles, a charging station is a welcome addition.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests noting the rooms are spotless and well-maintained daily. Rooms are frequently described as spacious and comfortable, often featuring large beds that contribute to a restful sleep, though a few guests found the mattresses to be uncomfortably firm. The bathrooms are generally functional with strong water pressure and consistent hot water, but some guests found them to be small, dated, or lacking in privacy due to design choices like external curtains or open plastic walls. While many rooms are quiet, some guests experienced noise from the main road, air conditioning units, adjoining doors, or corridor activity, occasionally impacting sleep quality. In-room amenities typically include a kettle and complimentary bottled water, though some guests reported issues with the television being small or lacking smart features.

Dining & Food Quality
The breakfast experience at the hotel is a significant highlight for most guests, consistently described as delicious, varied, and abundant. Many appreciate the wide selection of hot dishes, the availability of DIY pancake and waffle stations, and the quality of the coffee from the automatic machines. While the majority of feedback is positive, some guests noted that the breakfast food was not always served at the ideal temperature or that the variety was limited on certain days. The hotel's restaurant and bar facilities received mixed reviews, with some guests reporting that the restaurant was closed for dinner or that the food and drink quality was subpar, including issues with specific menu items.

Location & Accessibility
The hotel's location on a main road is generally seen as convenient for travel, offering easy access to various parts of the city and nearby areas like Cha-am. While it is situated a few kilometers from the immediate city center and beach, this is effectively mitigated by the highly valued complimentary hourly shuttle service that transports guests to popular destinations like the night market and the beach. Parking is ample and convenient, with both covered and open-air options available. Most guests find the location to be quiet despite being on a main thoroughfare, though some noted the need for a car or reliance on ride-hailing services like Bolt for local exploration beyond the shuttle's reach.

Staff & Service
The hotel's staff are overwhelmingly commended for their friendliness, helpfulness, and professionalism. Many guests highlight their polite demeanor, attentiveness, and willingness to assist with various requests, from accommodating early check-ins to helping retrieve forgotten items. The check-in process is generally smooth, and housekeeping staff are praised for their thoroughness. However, a few guests reported isolated negative experiences, including instances of unhelpful or rude staff, issues with key cards or reservations at check-in, and occasional miscommunication regarding the shuttle service, such as being forgotten or not being informed about changes to breakfast service.

Additional Information
Guests utilizing the hotel's convenient shuttle service should be aware that booking is often required, and there have been isolated instances where guests were forgotten or experienced delays, leading to extended waiting times. Additionally, some guests noted that the shuttle's last return trip from the city center in the evening can be quite early, which might require alternative transportation for late-night activities.