All Suites Appart Hôtel Bordeaux Lac

This hotel is frequently chosen by guests seeking a budget-friendly option, often for short overnight stays or due to its proximity to the airport and stadium. However, many guests report a significant discrepancy between expectations and reality, with the hotel consistently described as being in a state of severe disrepair and lacking basic cleanliness standards. While some initially book for its perceived value, the overwhelming sentiment is one of disappointment regarding the overall condition and hygiene. The hotel appears to cater to travelers prioritizing a low cost and convenient access to specific venues, but who should be prepared for a very basic and often unsatisfactory experience. To avoid unpleasant surprises, it is highly recommended that prospective guests thoroughly review recent feedback and adjust their expectations accordingly, as the property's current state is a recurring theme in guest comments.

Facilities & Amenities
The hotel offers undercover parking, which is often appreciated by guests traveling by car, with some noting the presence of a security guard overnight. However, there are reports of issues with the parking, including concerns about safety and instances of car break-ins, and some guests were charged for parking despite expectations of it being free. The elevator is a frequent point of concern, consistently described as dirty, graffitied, dilapidated, and often out of service, creating an unsettling experience. The fitness center is also noted to be in very poor condition, with equipment that is either broken or unsafe to use. General amenities are often found to be in disrepair, with many appliances and fittings in poor condition throughout the property.

Cleanliness & Room Comfort
The most prevalent feedback concerns the hotel's cleanliness, which is overwhelmingly described as severely lacking. Guests frequently report dirty rooms, with dust, mold, and stains on walls, floors, and furniture. Many reviews mention the presence of insects, including cockroaches, ants, and spiders. The bathrooms are a particular area of concern, with reports of dirty toilets, moldy shower trays and joints, rusty fixtures, and a general lack of hygiene. Bedding and towels are often found to have suspicious stains or be of questionable cleanliness, though some found the main beds comfortable. Sofa beds, however, are consistently described as uncomfortable, worn out, and often stained. Noise is a significant issue, with guests frequently disturbed by loud neighbors, corridor noise, and outside disturbances, making a restful night's sleep difficult. Many rooms also lack proper air conditioning, relying on dusty fans that are often insufficient in hot weather.

Dining & Food Quality
Most guests find the breakfast to be one of the few consistently positive aspects of their stay, describing it as good, correct, and fresh, offering a satisfactory start to the day. The quality of the food and the variety available are generally well-received, providing a decent selection for guests. However, some guests have reported minor issues with breakfast service, such as being refused entry a few minutes before closing time, which can be frustrating. Beyond breakfast, there is limited information regarding other dining options within the hotel. There is no mention of a full-service restaurant or a dedicated bar on the premises, with one guest specifically noting the absence of a bar in the immediate vicinity, which might be a drawback for those seeking evening entertainment or dining without leaving the property.

Location & Accessibility
The hotel's location receives mixed feedback, often chosen for its proximity to the airport and the Bordeaux stadium, making it convenient for those attending events or with early flights. However, the surrounding neighborhood is frequently described as unreassuring, situated in an industrial area with reports of rubbish and a general sense of being run down. Some guests mention feeling unsafe due to individuals loitering outside the hotel. While public transport is available, its accessibility is debated; some find the tram stop to be a considerable walk away, making access to the city center less convenient than anticipated. Overall, the location is functional for specific purposes but lacks appeal for general tourism or a pleasant environment.

Staff & Service
Feedback on the staff and service is notably mixed. Many guests commend the reception staff for being friendly, helpful, and professional, highlighting positive interactions during check-in and when addressing immediate concerns. Some appreciate the security agents for their presence and assistance. However, a significant number of reviews describe staff as unprofessional, rude, or unresponsive to serious complaints, particularly regarding room conditions. There are also recurring issues with unauthorized charges after checkout and problems with security deposits not being refunded promptly. Housekeeping service is also a point of contention, with some guests reporting that rooms are not consistently cleaned or that basic amenities are not replenished, leading to frustration.

Additional Information
Guests frequently encounter issues with key cards that repeatedly demagnetize, causing inconvenience and requiring multiple trips to the reception for re-activation. The hotel's policy regarding security deposits is a common source of frustration, with numerous reports of deposits not being refunded promptly or even unauthorized charges appearing on guests' cards after departure, leading to significant financial concerns. While some guests mention a pet-friendly policy, there are instances where unexpected fees for pets were applied despite prior information suggesting otherwise, creating confusion. Some reviews also indicate that the hotel does not have a 24-hour reception, which can be problematic for late arrivals or guests needing assistance outside of standard hours, sometimes requiring them to wait for entry codes or rely on security personnel for access.