City Résidence Marseille

The hotel offers a practical and budget-friendly stay, with its signature feature being the provision of well-equipped kitchenettes in each room, making it particularly suitable for long-stay guests and budget travelers seeking self-catering options. Many guests highlight the consistently friendly and helpful staff as a major positive, contributing significantly to a welcoming atmosphere. While the hotel generally provides a quiet environment, its immediate surroundings are frequently noted as challenging, with proximity to a railway line and an industrial area. This makes it an ideal choice for travelers with cars due to available parking, and for students looking for affordable accommodation. To enhance your stay, it is advisable to familiarize yourself with the public transport links, as the hotel is well-connected despite its somewhat secluded location, and consider bringing personal amenities for the kitchenette.

Facilities & Amenities
Guests appreciate the practical facilities available, particularly the well-equipped kitchenettes found in each room, which typically include a microwave, stove, refrigerator, and basic dishes and kettles, allowing for self-catering. While some found the kitchen supplies minimal or noted issues with cleanliness, the presence of these amenities is a significant convenience for longer stays. The hotel offers free Wi-Fi, though a few guests experienced occasional disconnections. For added convenience, there are vending machines on-site providing snacks and beverages. Guests also have access to communal washing machines and dryers, which are beneficial for extended visits. Some rooms feature a balcony or terrace, adding to the living space. However, some reviews mention issues with the elevator being dirty or occasionally out of service.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed among guests. While many describe their rooms as clean and spacious, some report significant issues, including the presence of cockroaches and bed bugs, along with stained linens and general lack of thorough cleaning. The beds receive varied comments, with some finding them comfortable and others describing them as uncomfortable or too soft. A recurring theme is the absence of air conditioning, which can make rooms very hot, especially during warmer months, though a fan is typically provided. Noise levels are also inconsistent; some guests found their rooms quiet and well-insulated from external sounds like trains, while others were disturbed by corridor noise, loud music from nearby areas, or sounds from the adjacent clinic. Issues such as sewage odors in bathrooms and dirty shower areas were also reported.

Location & Accessibility
The hotel's location presents a notable contrast: while it offers convenient accessibility to public transport, its immediate surroundings are frequently described as problematic. Guests appreciate the proximity to tram and bus stops, typically within a 5-10 minute walk, providing relatively easy access to the city center within 15-45 minutes. However, the hotel is situated in an industrial area, near a railway line, a cemetery, and an adjacent clinic, with some guests mentioning a nearby car junkyard and a feeling of insecurity. Many found the hotel difficult to locate due to poor signage. On the positive side for those with vehicles, free parking is available, including a secured underground parking option, though some guests reported issues with its design or security. The lack of nearby shops or amenities means guests often need to travel for groceries.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests. Many reviews highlight the friendly and helpful nature of the personnel, describing them as welcoming, attentive, and professional. Guests particularly appreciate the smooth check-in process, with clear instructions provided for late arrivals, ensuring a hassle-free start to their stay. The staff are often commended for their willingness to assist with various requests, such as providing directions or helping to arrange taxi services. While the overall communication is generally positive, a few guests noted inconsistencies with pre-arrival responses or delays in the return of security deposits. Despite these minor points, the dedication of the staff to providing a positive guest experience is a recurring and strong theme in the feedback.

Additional Information
Guests should be aware of a security deposit, typically ranging from 70 to 80 Euros, which is required upon check-in, though some guests reported delays in its return. A significant point of note is the hotel's lack of air conditioning, meaning rooms can become very warm, especially during summer months, relying solely on a provided fan. The building itself is frequently described as having been converted from an old hospital, which contributes to a somewhat utilitarian or "gloomy" aesthetic for some. Guests are also expected to dispose of their own rubbish, contributing to the self-catering apartment style. While some reviews praise the soundproofing against external noise, others found it insufficient. The overall security of the area and parking is a recurring concern for many visitors.