Résidence Ôtelia - Gestetud

This hotel is highly regarded for its wellness area, which serves as a notable signature feature, providing guests with a relaxing escape. Guests consistently praise the comfortable beds and the overall cleanliness of the accommodations, contributing to a pleasant stay. The staff receives frequent commendation for their friendly and helpful demeanor, enhancing the guest experience. Many rooms are equipped with a convenient kitchenette, making it a practical choice for various types of stays. The hotel is particularly well-suited for business travelers seeking functional amenities and a quiet environment, couples looking for a relaxing getaway with spa access, and travelers with cars who benefit from the secure parking options. To maximize your stay, consider utilizing the public transport links for easy city access and be aware of the specific operating hours for the wellness facilities.

Facilities & Amenities
The hotel's wellness area is a significant draw for many guests, offering a relaxing retreat with a jacuzzi, sauna, and hammam. While these facilities are generally appreciated, some guests noted that the gym might incur an additional cost or that certain elements of the spa were occasionally non-functional. A major convenience highlighted by guests is the inclusion of a kitchenette in many rooms, equipped with a fridge and hob, which is particularly useful for longer stays or those preferring to prepare their own meals. The hotel provides Wi-Fi, though some reviews indicate it can be inconsistent or require frequent re-logging. An elevator is available, ensuring easy access to all floors for guests and their luggage.

Cleanliness & Room Comfort
Most guests found the rooms to be clean and well-maintained, contributing to a comfortable stay. However, some reviews mentioned minor issues such as stained carpets, peeling wallpaper, or visible dust in certain areas. The beds are consistently praised for their comfort, providing a restful night's sleep, although a few guests found the pillows too firm or the mattresses too soft for their preference. Rooms often feature a spacious bathroom, and some even include a balcony, offering an enhanced experience. While many rooms are described as quiet and well-insulated, some guests reported experiencing street noise from the tram or trains, or internal noise from the in-room fridge.

Dining & Food Quality
Feedback regarding the hotel's breakfast is mixed. Many guests found it to be copious and varied, appreciating the selection of cereals, cold cuts, pastries, and fruit salad, with the coffee often receiving positive remarks. Conversely, a notable number of guests considered the breakfast to be basic or subpar for the cost, citing limited choices or issues with the availability of hot food items like eggs and bacon, especially on weekends. The hotel's restaurant is frequently mentioned as being closed for lunch and dinner service, which was a point of disappointment for guests expecting on-site dining options beyond breakfast.

Location & Accessibility
The hotel's location is generally viewed as convenient due to its excellent proximity to public transport, particularly tram lines, which offer straightforward access to the city center, train stations, and other key areas. While not situated directly in the bustling city center, guests appreciate the ease with which they can reach attractions. Parking is a significant advantage, with both secure underground parking and more affordable outdoor parking options available. However, some guests found the underground access to be tight for larger vehicles or expressed concerns about its security. The immediate surrounding neighborhood is described as quiet by some, while others noted a scarcity of nearby restaurants or a less appealing atmosphere after dark.

Staff & Service
The staff at the hotel consistently receives high praise for being exceptionally friendly, helpful, and attentive. Guests frequently highlight the warm welcome they receive and the staff's proactive willingness to assist with various requests, provide local information, and efficiently resolve any issues that arise, even for those who do not speak French. The check-in process is generally described as efficient, with convenient options for automated check-in outside of standard reception hours, though a few guests initially found this system somewhat confusing. Housekeeping services are noted for being impeccable and responsive to guest needs, ensuring rooms are well-maintained throughout the stay.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to bring their animal companions, which is a significant convenience for many travelers. Guests should be aware that the reception is not staffed 24/7, with specific operating hours for in-person assistance; an emergency contact number is provided for after-hours needs, though some guests reported difficulties reaching staff or potential charges for assistance. A destination fee or city tax is applicable and should be factored into the overall budget. The hotel also features a rooftop terrace, though it is described as having minimal furnishings. Additionally, massage services are available as part of the hotel's wellness offerings.