Grand Hotel

Swainson StreetTS24 8AAHartlepoolUnited Kingdom

About Grand Hotel

Ideally situated in the town centre, the three-star Best Western Grand Hotel offers free parking and a guest lounge. The Hartlepool Marina and Quay are nearby.

The refurbished en-suite bedrooms include amenities such as flat-screen satellite TVs, tea and coffee making facilities, hair dryers and ironing facilities.

Facilities at this hotel include meeting rooms and conference space. The front desk offers safe-deposit box services for valuables.

On-site hospitality includes the Mumbai Majestic Dining restaurant and the 1908 Sports Bar. Guests can also visit nearby eateries such as the Tavistock Italian and the Marco Polo Restaurant.

The Best Western Grand Hotel is a two-minute walk from the Middleton Grange Shopping Centre. The Hartlepool Maritime Experience and Hartlepool Football Ground are within half a mile of the hotel.


Swainson Street, TS24 8AA, Hartlepool, United Kingdom
Telephone: +44(1429)266345 | Fax: +44(1429)265217 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour room service
  • 24-hour reception
  • Car park
  • Conference rooms
  • Free WiFi in lobby
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Lift
  • Non-smoking rooms
  • PC with internet
  • Restaurant
  • Room service
  • WiFi in lobby

Room facilities

  • Bathroom with shower
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 11:00

Positive Reviews

Spacious rooms

Guests tend to be pleased by the amount of space in their rooms Not only are they spacious, they are also clean and well maintained The beds are comfortable with plenty of pillows, so a good night’s sleep is definitely on the cards.

Good location

This hotel places you in the heart of the town centre, so you’ll find that many of Hartlepool’s attractions are within reasonable walking distance There are numerous restaurants nearby should you fancy a change from the delicious curries in the hotel restaurant.

Friendly staff

Reviews indicate that you’ll find the staff at this hotel offer a warm welcome to Hartlepool and a friendly and attentive service throughout the duration of your stay Any little problems seem to be addressed with a minimum amount of fuss.

Negative Reviews

Not as grand as the name suggests

A fair number of guests describe this hotel as a little dated, although it’s fair to say that the guest rooms at least have recently undergone a complete refurbishment Some guests found that the outside of the property was a little unkempt and let the hotel down.

Poor water pressure

Complaints about the water pressure crop up a significant number of times among reviews It appears that the showers are a little disappointing Another problem seems to be that enjoying hot water in the morning is less than guaranteed.

Strange smells

Perhaps unsurprisingly given the hotel has an on-site Indian restaurant, some guests comment that the smell of curry permeates throughout the hotel This can be a little off-putting, especially since opening the windows doesn't seem to lessen the aroma.

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Rating Overview

Rating trivago Rating Index based on 88 reviews across the web
7.9 /10
    8.8 /10
  • Zoover
    3.0 /10
  • Other Sources
    8.0 /10
7.9 out of 10 based on 88 reviews