Best Western Plus Heritage Inn

10521 East Freeway77029-1926HoustonUSA
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About Best Western Plus Heritage Inn

Best Western Plus Heritage Inn enjoys a convenient location just off Interstate-10.

All rooms are no smoking and accessible rooms are available on request. Rooms feature air conditioning, hairdryer, tea and coffee making facilities, iron and ironing board, desk, microwave, fridge and large flatscreen satellite television.

Free Wi-Fi is offered to guests along with free parking. The 24-hour reception has multilingual staff and the business centre offers fax, copy and print services. Guests can enjoy a workout in the well-equipped gym or take a dip in the outdoor pool. Laundry facilities are also available.

There are many restaurants within easy walking distance such as Tostada Regia, Don Rey and Taqueria Tepatitlan.

Best Western Plus Heritage Inn is just over ten minutes- drive away from downtown Houtston and just a little further to The Houston Zoo and The Houston Museum of Natural Science.

Contact

10521 East Freeway, 77029-1926, Houston, TX, USA
Telephone: +1(713)6709100 | Fax: +1(713)6709088 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Business centre
  • Car park
  • Deck chairs / Sun loungers
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hotel safe
  • Hypoallergenic rooms
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • PC with internet
  • Towels at the pool / beach
  • Washing machine
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Cable TV
  • Central heating
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Fridge
  • Hairdryer
  • Hypoallergenic bedding
  • Internet
  • Ironing board
  • Microwave
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Accessibility

  • Accessible parking
  • Accessible paths / corridors
  • Deaf accessibility equipment
  • Wheelchair accessible

For children

  • Child / Baby cot

Arrival / Departure

  • Check-in: 3:00
  • Check-out: 11:00

Positive Reviews

Close to the interstate

For guests arriving by car it is very easy to find and situated just off the I-10. There are various eateries just a short walk away should you want to eat out.

Hotel facilities

There is a small gym on-site which has a range of cardio machines available to use. For those arriving by car there is a gated car park which is very secure.

Renovation project

The hotel has begun a large refurbishment project and guests that have stayed in the renovated rooms have said they are well-decorated and a huge improvement. Guests feel that this could be a fresh start for the property.

Negative Reviews

Rooms not ready

There have been reports of rooms not ready by the designated check-in time or worse still guests being checked in to rooms that have not been refreshed since the previous occupants checked out! Complaints include used towels still in the bathroom and food left in the fridge. The housekeeping team seem to lack any attention to detail with hairs being found in the room and the beds being made with sheets that are still wet.

Surly staff

The staff here make you feel like you are putting them out with any conversation you have with them. Disinterested and more attached to their mobile phone they are completely unwelcoming. The surly and sarcastic attitude often witnessed by guests makes you wonder if they have received any training on customer service.

Poor food service

The food served at the hotel is not of very good quality and guests try to avoid it where possible. The breakfast area does get busy though and at times it feels very congested.

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Rating Overview

Rating trivago Rating Index based on 387 reviews across the web
7.9 /10
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7.9 out of 10 based on 387 reviews