Eurostars Hacienda Vista Real

Paseo Xaman-Ha, Ret. 377710Playa del CarmenMexico
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About Eurostars Hacienda Vista Real

Eurostars Hacienda Vista Real is a 4-star luxury resort located on the Riviera Maya which is surrounded by lakes and tropical gardens.

Guest rooms include studio rooms and suites, all of which include free Wi-Fi, air conditioning with climate control, satellite TV service, in-room safe, minibar, desk, hair dryer, complimentary bottled water.

Hotel amenities include 24-hour front desk service, concierge service, tours/ticket assistance, fitness facilities, spa with sauna and spa treatments available, massage services, outdoor pool, dry cleaning and laundry services, currency exchange, free parking and Wi-Fi access throughout the property. Childcare services are available at a surcharge.

The poolside bar is open daily for breakfast and lunch.

Eurostars Hacienda Vista Real is a 5-minute drive from the centre of Playa del Carmen and within 15-minutes’ walk of the pier and the ferry service to Cozumel Island.

Contact

Paseo Xaman-Ha, Ret. 3, 77710, Playa del Carmen, Mexico
Telephone: +52 9848031585 | Fax: +52 9848033716 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Beach / Sun umbrellas
  • Car park
  • Concierge
  • Deck chairs / Sun loungers
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • Pool bar
  • Restaurant
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Cable TV
  • Central heating
  • Free WiFi in rooms
  • Hairdryer
  • Kitchen / Kitchenette
  • Room safe
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Body treatments
  • Massage
  • Sauna
  • Whirlpool / Hot tub

Accessibility

  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Beautiful and relaxing environment

Most guests commented favorably on the beautiful landscaping and impressive architecture of the buildings. The resort provides quite and picturesque surrounds for you to relax in. Guests also commented that the spa services are affordably prices and added to the enjoyment of their vacation.

Great value for money

The rooms are reportedly well presented and spacious, furnished with comfortable beds and air conditioning keeps the rooms at a comfortable temperature. Housekeeping services the rooms daily keeping them clean and tidy. The breakfast offered each morning is freshly prepared and offers a variety of dishes to choose from.

Helpful and courteous staff

The staff have been describes as friendly, welcoming, helpful and attentive. Both the front desk and concierge staff are able to provide information on the local sites and attractions, as well as to assist with organizing activities and excursions.

Negative Reviews

Restaurant hours are limited

Some guests complained that the on-site restaurant is open for breakfast and lunch only. This need not be an issue in a central area, however this resort is not within close walking distance of local restaurants. For evening meals you will need to either drive or call a taxi to travel into town.

Isolated location if you don't have a car

The resort is located in an isolated area with no public transport access and you may find it difficult to get around without a car.

Housekeeping can be hit and miss

Despite mostly favorable reviews, some guests reported that the standard of cleanliness was not always high. Some guests found mold growing in the bathrooms, the rooms were not always tidied or thoroughly cleaned, and at times housekeeping neglected to exchange used bath towels.

Rating Overview

Rating trivago Rating Index based on 1719 reviews across the web
8.2 /10
  • Other Sources
    8.1 /10
8.2 out of 10 based on 1719 reviews