Hotel Secrets Capri Riviera Cancun

Carretera Federal 387, km. 29977710Playa del CarmenMexico
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About Hotel Secrets Capri Riviera Cancun

Located in Cancun, Mexico, Hotel Secrets Capri Riviera Cancun is a five-star beachfront resort with a spa and a rooftop terrace and located on a private beach.

The resort features 290 smoke-free guestrooms with balconies. The rooms are equipped with climate control, private bathrooms with separate bathtub and shower, 37-inch plasma TVs with pay movies and premium TV channels, DVD players, iPod docking stations, coffee/tea makers, and free Wi-Fi. In-room massage services are available upon request.

Hotel Secrets Capri Riviera Cancun guests can take a plunge in the large outdoor pool, workout in the gym,  play a game of lawn tennis, or go for a massage session at the on-site full-service spa. The hotel also features a business center, a meeting room and a computer station. There are plenty of beach sun loungers and pool sun loungers to go around.

The hotel features a variety of fine restaurants namely Oceana, Himitsu, Seaside Grill, Riviera and Portofino. The hotel also features several bars including the Cactus Club Taco & Ceviche Bar that serves signature cocktails.

El Camaleon Golf Club is located 2.8 km from the hotel while Tres Rios Ecopark is 4.1 km away.

Contact

Carretera Federal 387, km. 299, 77710, Playa del Carmen, Mexico
Telephone: +52(866)467 3273 | Fax: +52(984)873 4881 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • 24-hour room service
  • Airport shuttle
  • Beach / Sun umbrellas
  • Business centre
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Express check-in / out
  • Free WiFi in lobby
  • Gym
  • Hairdresser
  • Hotel bar
  • Hotel bar on the beach
  • Laundry service
  • Lift
  • Nightclub
  • Organised activities
  • Outdoor swimming pool
  • PC with internet
  • Pool bar
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Washing machine
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Desk
  • Electric kettle
  • Free WiFi in rooms
  • Hairdryer
  • Internet
  • Ironing board
  • Room safe
  • Satellite TV
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hydrotherapy
  • Massage
  • Sauna
  • Steam room
  • Whirlpool / Hot tub

Accessibility

  • Accessible paths / corridors
  • Wheelchair accessible

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 12:00

Positive Reviews

Excellent Food.

The six restaurants serve amazing Mexican, American, European, and Mediterranean cuisine with their own highly customized styles and menus.

Plenty of activities.

There is no shortage of things to do when staying at the Secrets Capri Riviera Cancun. You can play a game of golf, pool, billiards, take a stroll down the beach, enjoy exciting Mexican and American cocktails on the rooftop terrace or at the on-site bars, or visit the sauna and spa.

Exceptional customer service and amenities.

The hotel provides unmatched customer service with true Mexican hospitality. Staff members are so warm, friendly and easygoing. The amenities in the rooms and public spaces are all state-of-the-art.

Negative Reviews

Seaweed on the beach.

The hotel sits right on a beautiful private beach. But the otherwise exotic-looking beach is marred by tufts of seaweed and although the hotel staff does pull it up, it seems to have trouble keeping up with its fast growth.

Can get hot.

Several guests have reported that the rooms still remain hot even with the AC units working full time. Probably has something to do with a less-than-perfect cooling system.

Freezing pool.

The hotel apparently sees no need to heat the pool water ostensibly because it's really hot in Mexico. But several guests have reported the water is too cold for their liking.

Rating Overview

Rating trivago Rating Index based on 3449 reviews across the web
8.8 /10
  • Other Sources
    8.7 /10
8.8 out of 10 based on 3449 reviews