B&B HOTEL Willingen

This hotel is a popular choice, primarily due to its prime location directly opposite the ski lifts and the Ettelsberg cable car, making it an ideal base for skiers and mountain bikers. Its modern design and functional, albeit sometimes compact, rooms are frequently highlighted, alongside a breakfast offering that receives widespread praise for its variety and quality. The hotel caters well to short-trip visitors and those seeking a lively atmosphere, particularly party-goers, as it is conveniently close to the town's entertainment spots. While most guests appreciate the overall cleanliness and the generally friendly demeanor of the staff, some advise being prepared for a bustling environment, especially during peak seasons. For an enhanced stay, guests might consider utilizing the hotel's dedicated ski and bike storage facilities, which are well-regarded for their convenience and security, and be aware that the hotel can be quite lively, especially on weekends.

Facilities & Amenities
The hotel offers several practical facilities that significantly enhance guest stays, particularly for those engaged in outdoor activities. A standout feature is the exceptionally well-equipped bicycle cellar, complete with a charging station, workbench, and secure lockers, catering perfectly to mountain bikers. During the winter months, this space seamlessly transforms into a highly functional ski room, featuring efficient dryers for boots and equipment, ensuring everything is prepared for the slopes. Guests generally find the free Wi-Fi reliable and appreciate the TVs in rooms, which often include HDMI connectivity for personal devices. However, some guests note the absence of a mini-fridge in the rooms, and a few mention a limited number of power outlets. There is no swimming pool on site, but the hotel prioritizes providing essential and well-maintained amenities for active guests.

Cleanliness & Room Comfort
Most guests describe the rooms as modern, clean, and functional, providing sufficient comfort for short stays. The beds generally receive positive feedback for being comfortable, though some guests found them either too soft, too hard, or too narrow, and noted that beds on wheels could shift easily. While many reviews praise the overall cleanliness, some guests reported issues such as dust accumulation, dirty areas under beds, sticky tables, or hair in the shower upon arrival. Specific concerns included yellow streaks on toilets and leaky shower doors leading to wet bathroom floors. Noise levels can be an issue for some, with mentions of constant ventilation noise and disturbances from neighboring rooms or party-goers, though others found the rooms surprisingly quiet given the hotel's lively environment.

Dining & Food Quality
The breakfast generally receives positive feedback, with many guests describing it as good, sufficient, and varied. There is a notable emphasis on organic products and a commendable selection of vegan options, including hummus, oat yogurt, and a station to create your own muesli. Gluten-free bread is also available, which is appreciated by those with dietary needs. However, some guests note that the breakfast is standard, lacking warm dishes like scrambled eggs or pancakes, and a few found the overall selection somewhat limited for the price. The coffee quality was occasionally criticized, and the breakfast area can become crowded, leading to queues during peak times. In the evenings, guests can also order pizza, which is described as tasty and good value.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, offering direct access to the ski lifts and the Ettelsberg cable car right across the street. Guests appreciate being within a short walking distance to the town center, the party mile, and various supermarkets, including Rewe and Lidl. Proximity to the train station also makes it convenient for public transport users. Regarding parking, feedback is mixed; while some guests found free parking available on-site or nearby, others reported issues with insufficient spaces, particularly during events, and some even encountered security personnel restricting access or requiring cars to be moved. There are also mentions of construction sites in the vicinity, which might impact the immediate surroundings, but overall, the location is deemed excellent for exploring the area's attractions.

Staff & Service
Most guests praise the staff for being friendly, helpful, and attentive, contributing positively to their stay. The check-in and check-out processes are generally described as quick and uncomplicated. However, a significant number of reviews highlight negative experiences with the reception staff, describing them as unfriendly, rude, or uncooperative. Some guests reported being overcharged for early check-in or facing issues with data privacy during the process. There were also severe complaints about staff refusing breakfast or even threatening guests with police involvement during disputes. While many found the overall service good, these instances of poor customer interaction, coupled with a perceived lack of night reception and unresponsiveness to questions, indicate an inconsistent service quality that some guests found very disappointing.

Additional Information
A unique feature of the hotel is the room access via a 6-digit code, eliminating the need for traditional key cards, which many guests find convenient. However, a recurring point of contention is the early check-in fee of 15 Euros, which many guests consider excessive, especially when rooms are already prepared. The destination fee or local tourist tax also caused some confusion and frustration, with guests finding the process cumbersome or the fee itself unclear. While not widely discussed, one severe review reported a significant issue with bed bugs, leading to a very negative experience. On a positive note, some guests appreciate the hotel's approach to resource management and sustainability, indicating a conscious effort in this area.