Berghotel Hammersbach, Sure Hotel Collection by Best Western

This hotel, nestled at the base of the mountains, is celebrated for its direct access to hiking trails and the Zugspitzbahn, making it an ideal base for outdoor enthusiasts and adventurers. Its expansive wellness area with a large swimming pool is a significant draw, providing a perfect retreat after a day of exploration. The hotel consistently receives high praise for its exceptionally friendly staff and its picturesque, tranquil setting. It is particularly well-suited for families and couples seeking a relaxing getaway amidst nature, and is notably pet-friendly. To enhance your stay, guests recommend taking advantage of the complimentary public transport card for easy access to local attractions and being aware of the additional parking fees upon arrival.

Facilities & Amenities
The hotel offers a comprehensive range of facilities, with the wellness area being a standout feature, praised for its size, cleanliness, and long operating hours. Guests enjoy the large indoor pool, which is often described as having a pleasant temperature and being suitable for actual swimming. The sauna landscape provides various options for relaxation, including steam baths and a Laconium, though some guests note it feels smaller than advertised and lacks refreshments like isotonic drinks. A well-equipped fitness room with modern cardio and free-weight equipment is available for those wishing to maintain their routine. While the hotel provides free Wi-Fi, some guests have experienced intermittent connectivity issues. The property is spread across multiple buildings, and some guests staying in annexes appreciate the convenience of underground access to the main facilities, though others note the need to walk outside.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many appreciating the spaciousness and comfortable beds that ensure a restful night's sleep. The bathrooms are typically clean, though some guests have noted issues with shower seals causing water to spill. However, a recurring theme is that many rooms appear dated and are in need of renovation, with mentions of worn furniture, stained carpets, and windows that do not fully open. Some guests found specific areas, like under the bed or ventilation slits, to be less clean. Noise levels can vary, with some rooms experiencing significant sound from the nearby stream or road, while others are quiet when windows are closed. Common amenities like a refrigerator or coffee maker are often absent, which some guests found inconvenient.

Dining & Food Quality
The hotel's breakfast buffet consistently receives high praise for its extensive variety and excellent quality. Guests highlight the wide selection of fresh items, including eggs cooked to order, various meats, cheeses, cereals, and breads, ensuring a satisfying start to the day for all preferences. The buffet dinner receives mixed reviews; while many find it to be good, varied, and delicious with options for vegetarians, fish, and meat dishes, some describe it as average or having a "canteen-like" atmosphere, suggesting it may not always meet four-star expectations. The restaurant atmosphere is generally pleasant, and the bar is noted for its good selection of beverages, though some guests found the service there to be occasionally inattentive.

Location & Accessibility
The hotel boasts an exceptional location, particularly for those interested in outdoor activities. It is situated directly at the trailhead for numerous hiking routes, including the popular Höllentalklamm, and offers stunning mountain views. Its proximity to the Zugspitzbahn station and a bus stop (both within a minute's walk) is a major advantage, providing easy access to Garmisch-Partenkirchen, Eibsee, and the Zugspitze summit without needing a car. While the hotel is somewhat secluded, offering a peaceful environment, this means there are no nearby grocery stores or many alternative dining options within walking distance. Parking is available on-site, but it incurs an additional daily fee, which is a frequent point of contention among guests, who find it expensive given the rural setting.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, with guests frequently highlighting their friendliness, helpfulness, and attentiveness. Many reviews commend the team for their genuine hospitality and willingness to accommodate requests, contributing significantly to a pleasant stay. The check-in process is generally described as efficient, though a few guests experienced delays or miscommunications regarding room assignments. Housekeeping is noted for its thoroughness, ensuring rooms are well-maintained, although some guests mentioned that rooms are cleaned only every second day for sustainability reasons. Overall, the dedication of the staff to providing excellent service is a recurring theme, making guests feel welcomed and valued throughout their visit.

Additional Information
The hotel is notably pet-friendly, with guests appreciating the welcoming attitude towards their dogs, including the provision of a separate dining area for guests with pets during breakfast. A significant benefit for guests is the complimentary public transport card, which allows free use of local trains and buses, making exploration of the surrounding area convenient and cost-effective. However, guests should be aware that the hotel is comprised of multiple buildings, and some rooms, particularly in the annexes, do not have direct indoor access to the main facilities like the wellness area or restaurant, requiring a short walk outdoors. The hotel also offers massage services within its wellness department, which guests have found to be professionally conducted and beneficial.