Best Western Hotel Polisina

This hotel offers a serene retreat, distinguished by its newly renovated spa and wellness area featuring a large, inviting pool. Guests consistently commend the hotel's overall cleanliness, the friendly and attentive staff, and the excellent quality of its food, particularly the breakfast. Its tranquil setting makes it an ideal choice for couples seeking a relaxing getaway, families who appreciate spacious accommodations and recreational options, and dog owners due to its notably pet-friendly policies. Business travelers and conference guests also find it well-suited for their needs, while its location near the woods appeals to hikers and cyclists. To enhance your stay, consider requesting a room in the newer sections to ensure modern comforts, and be aware that the popular half-board option is highly recommended by many visitors.

Facilities & Amenities
The hotel's standout feature is its newly renovated wellness area, which includes a spacious pool suitable for swimming laps, two saunas, a steam bath, and a dedicated relaxation room, all praised for their cleanliness and modern design. Guests also appreciate the ample parking available on-site and the charming beer garden and sunbathing lawn for outdoor relaxation. While free Wi-Fi is provided, some guests reported it can be weak or unreliable, particularly in the wellness area. Some rooms lack a safe and a mini-fridge, and there is no air conditioning throughout the hotel, which can be a concern in warmer months. Additionally, some guests noted a strong chlorine smell in the corridors near the pool area.

Cleanliness & Room Comfort
Guests generally find the rooms to be spotlessly clean and spacious, often described as cosy and brightly furnished. However, feedback on room comfort is mixed; while many praise the comfortable beds, some found them either too hard, too soft, or showing signs of being worn. A recurring concern is the dated appearance of some rooms, particularly those in the older sections of the hotel, and the absence of air conditioning can lead to discomfort during warm weather. Noise can also be an issue, with reports of loud gang-doors and occasional street noise or industrial sounds disturbing the peace. Some guests also noted minor issues such as dusty surfaces, hair in the bathroom, mold in tub corners, or a strange water smell, and some bathtubs were described as dangerously slippery.

Dining & Food Quality
The hotel receives widespread acclaim for its dining experience, with the breakfast buffet consistently highlighted as outstanding due to its exceptional variety and high quality. Guests particularly enjoy the fresh options, including waffles, and some even mention the availability of prosecco. Dinner is also frequently praised for its delicious food and good value, though some guests experienced long waiting times and found portions to be small. Service in the restaurant can be inconsistent, with some guests reporting unprofessional or inattentive staff, including mixed-up orders or forgotten requests. While the main restaurant does not permit dogs, the hotel thoughtfully provides dog-friendly seating in the bar area for guests dining with their pets, ensuring all visitors can enjoy the culinary offerings.

Location & Accessibility
The hotel boasts a quiet and picturesque location, nestled in nature and surrounded by woods, often offering beautiful views from its elevated position. This tranquil setting makes it an excellent base for walks and bike rides, with many guests appreciating the direct access to trails. Ample parking is available on-site, making it convenient for guests arriving by car, and its proximity to major routes makes it a suitable stopover point for longer journeys. While the hotel is somewhat isolated, requiring a walk of about 30 minutes to reach the nearest town, some guests noted that the approach involves driving through an industrial area. Additionally, rooms facing north may experience some traffic or train noise, though this is generally not a major disturbance.

Staff & Service
The staff at this hotel consistently receives high praise for their exceptional friendliness, helpfulness, and attentiveness across all departments, from reception to restaurant and housekeeping. Guests frequently highlight the quick check-in and check-out process and the staff's willingness to accommodate requests, such as early arrivals or room changes. The hotel is particularly noted for its dog-friendly service, with staff going out of their way to ensure pets and their owners feel welcome. However, some guests reported isolated incidents of unprofessional restaurant service, including issues with order accuracy or responsiveness. There were also mentions of understaffing at times, particularly at the reception/bar area, and a lack of night reception, which could lead to delays in resolving issues after hours.

Additional Information
The hotel is notably dog-friendly, providing not only accommodation but also a dedicated dog run area and allowing pets in the bar section of the restaurant for meals. Guests should be aware that information regarding Legionella has been displayed at reception, though staff reportedly downplay concerns. For active guests, e-bike rentals are available, and the hotel offers electric car charging stations for environmentally conscious travelers. Many guests find the half-board option to be a convenient and worthwhile choice, and the hotel also provides a DaySpa option for non-overnight visitors seeking relaxation. A bicycle storage room is available, though some guests suggested it could benefit from improved security. A thoughtful touch mentioned by some is the provision of coffee to go at checkout.