Best Western Plus Hotel Genova

The hotel's prime location directly opposite the Porta Nuova train station is its signature feature, offering unparalleled convenience for exploring the city. Guests consistently highlight the exceptional staff who provide warm and professional service, making every stay feel welcoming. The hotel is praised for its impeccable cleanliness throughout, from the elegant lobby to the comfortable rooms. While the breakfast buffet receives widespread acclaim for its variety and quality, some guests note minor areas for improvement. This hotel is an ideal choice for sightseers due to its walkable proximity to major attractions, and equally suited for business travelers needing easy access to transport links. Families also find it accommodating, especially with the availability of spacious apartment-style rooms. To ensure a tranquil experience, consider requesting a room away from the street, and it is advisable to book any spa services in advance due to their popularity.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. A wellness center is available, featuring a spa and a gym. While the spa is described as beautiful and a lovely place to relax, guests should be aware that access is typically paid and requires advance reservation, as it can become busy or fully booked. The gym is generally well-regarded, with some noting it is small but adequately equipped and accessible 24 hours a day. The lobby and other common areas are frequently praised for their elegant and luxurious ambiance, with a grand piano adding a sophisticated touch. However, the elevator is quite small, accommodating only two people at a time, which can be inconvenient with luggage. The hotel also features a small bar, though some guests found its selection limited. It is important to note that there is no full-service restaurant on site for lunch or dinner.

Cleanliness & Room Comfort
Guests consistently praise the hotel's impeccable cleanliness, finding rooms spotless and well-maintained. The beds are widely described as very comfortable, with many appreciating the king-size options and variety of pillows provided for a restful sleep. Room sizes vary; some guests enjoy spacious accommodations, including those with private terraces or jacuzzi baths, while others found their rooms on the smaller side or somewhat dated. Attic rooms on higher floors may have sloped ceilings and low beams. Bathrooms are generally clean and well-equipped, often featuring modern fixtures and spacious showers, though a few reported drainage or hot water issues. A notable concern for many is the noise levels, with frequent mentions of tram noise, street traffic, and occasional plumbing sounds, particularly in rooms facing the street. While some rooms are well soundproofed, others experienced significant disturbance. Air conditioning effectiveness also received mixed feedback. Thoughtful in-room amenities like a kettle with tea/coffee, a minibar, and complimentary bottled water are appreciated.

Dining & Food Quality
The breakfast buffet is a highlight for most guests, consistently described as excellent, abundant, and varied, offering a wide selection of both sweet and savory options. Many appreciate the fresh products, including a good range of cakes and pastries, and the availability of vegan and gluten-free choices. The coffee is generally well-received, with some guests enjoying espresso brought directly by staff. However, some found the breakfast to be merely adequate or not quite up to a four-star standard, noting that it is served in a basement area lacking natural light, and that some items, like pancakes or certain pastries, felt industrial. The use of automatic coffee machines for some beverages was also a minor point of contention for a few. Despite this, the breakfast staff consistently receive high praise for their kindness, professionalism, and attentiveness, ensuring items are continuously refilled. The hotel does not feature a full-service restaurant for other meals, and the small bar is noted by some as being uninviting or poorly stocked.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, being situated directly opposite the Porta Nuova train station. This provides exceptional convenience for guests arriving by train or using the airport bus, which stops nearby. Its central position also places guests within easy walking distance of Turin's main attractions, including Piazza Castello, the Egyptian Museum, and various shopping and dining areas. Access to public transport, including the metro, trams, and buses, is readily available, making it simple to explore further afield. However, parking is a significant point of mixed feedback. While the hotel offers a very limited number of free parking spots on site, these are rarely available and cannot be reserved. Many guests reported having to use expensive paid parking garages at the train station or nearby, which can be a source of frustration. Some staff members were helpful in guiding guests to alternative parking solutions.

Staff & Service
The hotel staff consistently receives overwhelming praise, being described as exceptional, super kind, and incredibly helpful. Guests frequently highlight their professionalism, attentiveness, and welcoming demeanor, noting that staff members often go above and beyond to ensure a pleasant stay. The check-in and check-out processes are typically reported as rapid and easy. Staff are commended for providing excellent customer service, offering valuable directions, touring advice, and restaurant recommendations. They are also very accommodating with requests such as luggage storage and arranging late check-outs. While most interactions are highly positive, a few guests reported instances of staff being less accommodating regarding specific room change requests or issues like smoke odors, and some experienced disservice related to spa bookings. Despite these isolated incidents, the overall consensus is that the staff's friendliness and dedication are a significant asset, contributing greatly to the positive guest experience.

Additional Information
Guests should be aware that access to the hotel's spa and wellness center is typically paid and requires advance reservation, which has been a point of disappointment for some expecting complimentary access. The hotel offers a variety of room types, including unique apartment-style accommodations that come with a fully equipped kitchen and even a private mini-gym, making them ideal for longer stays or families. The hotel's overall aesthetic is characterized by an elegant and classic style, which many find charming, though some areas are noted as being somewhat dated. For convenience, a 24-hour gym is available for guests. Thoughtful in-room amenities such as a kettle for tea and coffee are consistently appreciated. The hotel also notably accepts Smartbox vouchers, providing an alternative booking option for some travelers.