Castle Peak Hotel

The hotel is a popular choice, particularly noted for its rooftop bar which offers impressive city views, making it a memorable feature for many guests. Its central location is consistently highlighted as a major advantage, providing easy access to key areas and attractions. The friendly and attentive staff are frequently praised for their professionalism and willingness to assist, contributing significantly to a positive guest experience. While the hotel is recognized for offering good value for money, some guests note that certain facilities appear dated. This hotel is well-suited for business travelers due to its proximity to commercial hubs and for sightseers looking to explore the city. Families also find it convenient for its accessible location and comfortable accommodations. To enhance your stay, consider requesting a room with a window, as some rooms lack this feature, and be mindful when arranging taxis through the hotel, as some guests reported issues.

Facilities & Amenities
Guests frequently highlight the hotel's rooftop bar as a standout amenity, offering a pleasant atmosphere and scenic city views. The hotel provides a small but functional gym, suitable for quick workouts, along with a sauna and massage area for relaxation. While free Wi-Fi is available throughout the property, some guests noted it was slower in rooms compared to the lobby and restaurant areas. For convenience, a convenience store is located on the ground floor, and laundry services are available nearby. The hotel also offers private parking for guests. However, feedback on the swimming pool is mixed; it is described as very small, more of a "dipping pool," and some guests reported it was not always available or well-maintained. Some rooms also lacked essential amenities like a hairdryer or had issues with TV functionality and air conditioning effectiveness.

Cleanliness & Room Comfort
The majority of guests find the rooms to be clean and generally spacious, with many appreciating the comfortable beds and provided toiletries. However, a recurring concern is the absence of windows in some rooms, which can make them feel dim or enclosed. While some rooms feature excellent showers and effective air conditioning, others reported issues with noisy air conditioning units, inconsistent hot water supply, or low water pressure. Isolated incidents of minor cockroaches or ants were mentioned, along with observations of mold in bathrooms or a strong cleaning agent odor. Some guests noted that housekeeping could be more thorough, with occasional reports of dirty floors or stained towels. Noise levels from hallways or outside traffic were also mentioned by some, indicating varying sound insulation.

Dining & Food Quality
The breakfast buffet is a popular feature, often included in the room rate and praised for its variety, including cereals, drinks, and a delicious omelet station. Guests appreciate the open dining areas and the convenience of having breakfast on-site. While many found the overall food quality to be good, some expressed mixed opinions, noting a limited selection at the buffet or finding the dinner options to be just "okay" and somewhat expensive. Reports of slow service at the restaurant and occasional errors with room service orders were also mentioned. A few guests had negative experiences with the coffee, describing it as cold or poor quality, and there were isolated, serious complaints regarding food contamination and unhygienic practices with utensils in the buffet area, which impacted their dining experience.

Location & Accessibility
The hotel's central location is consistently highlighted as a significant advantage, providing excellent accessibility to various city attractions and commercial centers. Guests appreciate its proximity to major malls such as Ayala Center Cebu and SM City Cebu, often within a short taxi ride or even walking distance. The hotel is situated along a main road, making taxi access relatively easy, though some guests noted occasional difficulty hailing cabs directly outside. Its convenient position near IT Park and other business areas makes it ideal for both leisure and business travelers. While private parking is available across the street, some guests found the surrounding area to be busy. Overall, the location is a major draw, offering convenience for exploring the city and accessing essential services like laundry facilities and convenience stores nearby.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, attentiveness, and professionalism. Guests frequently commend their willingness to help, whether it's with maintenance assistance, accommodating early check-in or late check-out requests, or providing helpful directions. The quick check-in and check-out processes are also appreciated. Housekeeping staff are noted for being respectful and responsive to requests, such as laundry services. However, some guests reported significant issues, including a lack of response regarding personal effects left behind after checkout. There were also concerns about the hotel's handling of taxi arrangements, with reports of overcharging or taxis being misdirected. Isolated, serious complaints also surfaced regarding staff conduct, including unresponsiveness to concerns about missing items and unprofessional behavior from some restaurant personnel.

Additional Information
Guests should be aware of several specific hotel policies and features. The hotel generally does not require a security deposit upon check-in, which is a convenience for many. However, there may be extra fees for additional towels or blankets beyond those provided in the room. A unique pool towel policy requires guests to use their room towels for the small swimming pool, as separate pool towels are not provided. For those planning to use the gym, note that the air conditioning is typically not turned on until noon. Some rooms have a specific toilet lighting setup where the bathroom light cannot be turned on independently of the main room lights. The hotel also has a single access card policy, providing only one room key per booking. Furthermore, guests cannot typically charge food to their room, and the hotel is known for being not strict with visitors. The property is recognized as being older, with many guests suggesting it could benefit from renovation.