Eastland Hotel And Residences

The hotel is widely recognized for its spacious rooms, a signature feature that consistently impresses guests and provides ample comfort for various types of stays. Its overall cleanliness and the generally friendly staff contribute significantly to a positive experience, often cited as reasons for repeat visits. Many guests find the hotel offers excellent value for money, making it a popular choice for those seeking an affordable yet comfortable stay. This establishment is particularly well-suited for couples looking for a relaxing getaway, families needing extra space for children, and solo travelers seeking a convenient and clean base. Business travelers also find it a practical option due to its central location and reasonable pricing. To ensure a restful stay, guests sensitive to noise should consider requesting a room away from potential construction areas or street-facing sides, and it's advisable to manage expectations regarding internet consistency and room service responsiveness.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort, though some aspects receive mixed feedback. While a Smart TV and a kettle for coffee are appreciated in rooms, the Wi-Fi connectivity is a frequent point of concern, with many guests reporting poor or inconsistent signals throughout their stay, both in rooms and common areas. Some rooms include a refrigerator, adding convenience, though not all guests found one available. For those looking to stay active, a fitness center is on-site, described as small but clean and air-conditioned. Additionally, guests can utilize a laundry service for their convenience. A safe is also provided in rooms for securing valuables. The hotel also features a cafe and a bar, offering options for refreshments and relaxation.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness throughout the property, noting that rooms are well-maintained. The spaciousness of the rooms is a recurring positive, providing ample space for relaxation. While most guests find the beds comfortable, some have noted them to be quite firm. A significant concern for many guests is the pervasive noise levels, stemming from ongoing construction noise during the day and persistent rooster noise starting very early in the morning, which can disrupt sleep. Additionally, some guests reported issues with lighting in rooms and hallways being inadequate. The air conditioning is generally functional, though some found it initially slow to cool or not strong enough. Bathroom maintenance is a mixed bag, with reports of broken showers, leaking fixtures, and poor drainage, alongside mentions of working hot and cold water and bidets. Housekeeping services also receive mixed reviews, with some guests experiencing delays or a lack of daily room cleaning.

Dining & Food Quality
The hotel's food quality generally receives positive remarks, with many guests enjoying the meals provided. The on-site restaurant, Spoon and Spices, is particularly highlighted for its delicious offerings and variety of local and international dishes, served in a pleasant ambiance. The cafe also provides a good option for refreshments. However, feedback on breakfast is mixed; while some find it acceptable, many guests express disappointment that it is not a buffet and offers limited choices, often consisting of only a few plated items. Some guests also noted issues with the bar, specifically that it occasionally ran out of ingredients for certain drinks. Despite these minor points, the overall dining experience is considered satisfactory by most.

Location & Accessibility
The hotel boasts a central location that is highly convenient for exploring the city. It is easily accessible and situated within walking distance or a short taxi ride to major attractions like Ayala Center and SM City Cebu, as well as numerous restaurants and clubs. Guests appreciate its proximity to essential services such as gas stations and ATMs. While the immediate vicinity is often described as a generally quiet area, offering a relaxing stay, the hotel's internal noise issues can sometimes contradict this external tranquility. For those arriving by car, parking can be a point of concern, with some guests reporting difficulties in finding proper spaces or issues with vehicle security. The hotel's position makes it a good base for city tours, though guests planning water activities might find it less ideal due to travel distances to coastal areas.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature, with many guests highlighting their willingness to assist with requests. The security guards are also noted for their kindness. While the overall demeanor of the staff is positive, feedback on the front desk experience is mixed, with some guests wishing for a warmer welcome, though others found receptionists to be excellent. The check-in process is generally described as smooth and efficient, though a few guests reported it as messy. However, room service and housekeeping are areas of significant concern, with numerous complaints about slow response times, unfulfilled requests, and a lack of daily room cleaning or towel changes. Despite these service inconsistencies, the staff's promptness in addressing complaints when escalated is also acknowledged.

Additional Information
Guests should be aware that while the hotel offers good value, some aspects indicate a need for maintenance and updates, with reports of older fixtures, rusty pipes, and general wear that suggest the property is showing its age. A specific breakfast policy limits choices to plated meals and does not allow combining options, which has disappointed some guests expecting more flexibility or a buffet. On a positive note, the hotel is often praised for allowing early check-in, a convenient service for travelers. Some guests have also experienced complimentary room upgrades, adding to their satisfaction. The hotel's approach to daily housekeeping can be inconsistent, with some guests noting that rooms are not cleaned daily unless specifically requested.