Eon Centennial Soho Hotel

This hotel offers a unique urban experience, with its signature feature being the panoramic city views available from higher floors and the impressive swimming pool area. Its direct connection to a mall provides unparalleled convenience, making it an ideal choice for sightseers and families looking for easy access to dining and shopping. Budget travelers will also find value in its offerings, despite some reported maintenance issues. The central location is a significant advantage for exploring the city. To enhance your stay, consider bringing your own toiletries and be prepared for potential inconsistencies with in-room Wi-Fi, as these were common themes in guest feedback.

Facilities & Amenities
The hotel provides a range of facilities that generally receive positive feedback, particularly the swimming pool on the 7th floor, which is frequently praised for its amazing views, cleanliness, and ample relaxation area. Guests also appreciate the well-equipped fitness center located on the same floor, noting it is spacious and rarely crowded. While some rooms feature a kitchenette, many guests reported it lacked essential items like a fridge or microwave, and cooking was often not permitted. Wi-Fi connectivity was a major point of contention, with numerous guests experiencing weak or non-existent signals in their rooms, often forcing them to seek connection in hallways. Elevators were occasionally slow or out of service, causing inconvenience. Parking is available, though some guests noted a fee or a specific card requirement.

Cleanliness & Room Comfort
Feedback on room cleanliness and comfort was mixed, with some guests finding their rooms clean and beds comfortable, while others reported significant issues. Many reviews mentioned dirty sheets, ants, or even cockroaches in the rooms. Bathrooms frequently received criticism for being outdated or having maintenance problems, including broken showers, clogged sinks, non-functional toilets, and a general lack of cleanliness, with reports of mold and soap scum. The absence of a bidet was a common complaint. Noise levels were also a concern for many, with street noise and sounds from neighboring rooms often disturbing sleep, despite claims of soundproofing. Some rooms lacked basic amenities like a fridge, microwave, or even a coffee maker, and pillows were sometimes described as flat.

Dining & Food Quality
The hotel's integration with a mall is a significant advantage for dining options. Guests highly appreciate the convenience of having a grocery store in the basement, along with various food stalls, a bakery, and coffee shops directly accessible within the building. This setup makes it easy for guests to grab quick meals, snacks, and daily necessities without leaving the premises. While the hotel itself does not typically offer breakfast, the abundance of nearby eateries and the on-site grocery store provide ample alternatives. The variety of choices available within the mall caters to different tastes and budgets, ensuring guests have convenient access to food throughout their stay.

Location & Accessibility
The hotel boasts a highly advantageous central location in Cebu City, making it very accessible to various points of interest. Guests consistently highlight its proximity to major training hospitals, Fuente Osmeña Circle, and other landmarks. Its direct connection to a mall is a major draw, providing immediate access to shopping, dining, and a supermarket. Public transportation, including jeepneys and taxis, is readily available right outside the building, facilitating easy travel around the city. While the immediate surrounding area can be busy and noisy, the hotel's central position is ideal for sightseeing and exploring the city on foot, with many attractions within walking distance.

Staff & Service
The staff at the hotel generally receive positive remarks for their friendliness and helpfulness. Guests frequently commend the courteous staff, including security guards and housekeeping, for being accommodating and responsive to requests. While some guests reported issues with the check-in process, describing it as slow or disorganized, many others found it to be efficient. Housekeeping services were appreciated by some for refreshing rooms, though others noted inconsistencies in cleanliness after service. The staff's willingness to assist with inquiries and provide a welcoming atmosphere contributed positively to the overall guest experience, despite the various maintenance and amenity issues reported.

Additional Information
Guests should be aware of certain policies and potential issues that may arise during their stay. A significant number of reviews mentioned unexpected and contentious charges for alleged stains on bed linens upon checkout, with guests disputing the fairness and clarity of these fees. Some guests reported that the balcony in their rooms was inaccessible or locked, which was a disappointment given the potential for city views. While some rooms are equipped with a kitchenette, guests often found it lacked essential appliances like a refrigerator or microwave, and cooking was generally not allowed. The provision of toilet paper was sometimes limited, and guests occasionally had to request additional supplies.