Grand Hotel Valies

This hotel is celebrated for its modern design and central location, making it a memorable choice for guests. Its proximity to both the city center and the popular outlet mall is a significant draw, appealing to shoppers and sightseers alike. The hotel's spacious and clean rooms, coupled with an excellent breakfast, contribute to a highly satisfying stay. Families appreciate the dedicated children's facilities, while couples can enjoy a romantic getaway with comfortable accommodations. To enhance your experience, consider requesting a room facing the river for a quieter ambiance, and it is advisable to book parking in advance due to high demand.

Facilities & Amenities
The hotel offers a range of convenient facilities that enhance the guest experience. A notable feature is the kids' corner, described as large and engaging, capable of keeping children entertained for hours. Guests also benefit from an underground parking garage, which is highly convenient and includes electric vehicle charging stations. While a fitness center is available, some guests note it is rather small. The hotel provides free Wi-Fi, though a few guests reported minor connectivity issues. The presence of Rituals toiletries in the rooms is a frequently appreciated detail, adding a touch of luxury. The hotel also features a cozy bar and a welcoming lounge area for relaxation.

Cleanliness & Room Comfort
Guests consistently praise the spacious rooms and overall cleanliness of the hotel, often describing them as very tidy and immaculately maintained. The comfortable beds, often equipped with extra pillows, ensure a restful night's sleep, though some found them to be on the softer side. Bathrooms are generally well-laid out and spacious, featuring modern amenities like rain showers, though some guests noted issues with fixed shower heads or a lack of ventilation in certain suites. While noise isolation is generally good, rooms facing the street can experience some noise, and occasional party sounds were reported. In-room amenities such as a coffee machine are appreciated, and the curtains are effective at darkening the room.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim, frequently described as fantastic, excellent, and incredibly varied, offering a wide selection of both warm and cold options, including fresh orange juice and crispy bacon. While most guests found the quality to be high, a few mentioned that the self-service aspect could be improved, and some noted occasional issues with dirty dishes or staff hygiene during food handling. The hotel's restaurant, Nodi, is highly regarded for its excellent food and service, with many guests enjoying their dining experiences there. However, some guests were disappointed to find the restaurant unexpectedly closed during their stay, which was not always communicated in advance. The hotel also features a bar, which guests find cozy, though some suggested a wider selection of drinks.

Location & Accessibility
The hotel's central location is a significant highlight, placing guests at the heart of the city with easy access to everything. It is exceptionally convenient for shoppers, being just a short 5 to 10-minute walk from the popular outlet mall. The historic city center is also within a 5-minute stroll, offering numerous restaurants, bars, and attractions. For those arriving by public transport, the train station is approximately a 10 to 12-minute walk away. The hotel offers underground parking, which is highly convenient, though it is a paid service and can sometimes be full, necessitating parking in nearby public garages. Some rooms also offer picturesque river views.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their professional and cooperative demeanor, contributing to a welcoming atmosphere. The check-in process is generally described as quick and efficient. While most interactions are positive, a few guests reported instances of unenthusiastic or inattentive reception staff, and one notable incident involved a negative interaction regarding the lobby's closing policy. Housekeeping is often commended for its attention to detail, such as decorative towel folding, though some guests experienced issues with daily room cleaning, specifically regarding bathrooms and sinks. Overall, the staff's commitment to providing excellent service is a recurring theme.

Additional Information
Guests should be aware that while the hotel offers convenient underground parking, it is a paid service, and it is advisable to book a spot in advance. The hotel is pet-friendly, accommodating guests traveling with their animals. Some guests who booked romantic arrangements were delighted with special touches like heart-shaped balloons, rose petals, and complimentary cava and chocolates in their rooms. However, a few guests noted that basic in-room amenities such as tissues, slippers, or a kettle were not provided. There were also isolated comments about worn-out towels with holes. A specific concern raised by some guests was the hotel's policy regarding payment at check-in rather than at the end of the stay, and a few reported being surprised by the hotel restaurant's unexpected closure.