Hotel Am Kaisersaal

This hotel stands out for its prime central location, offering immediate access to the heart of the old town and the famous Krämerbrücke, making it an ideal base for exploring the city on foot. Guests consistently highlight the exceptional breakfast and the friendly, attentive staff as key elements of a memorable stay. The hotel caters well to sightseers and families, with many appreciating the spacious, modern rooms and the convenience of on-site parking. For couples, the proximity to numerous restaurants and attractions creates a perfect setting for a romantic getaway. To enhance your experience, consider requesting a room facing the quiet inner courtyard, and be sure to indulge in the highly praised breakfast spread.

Facilities & Amenities
The hotel offers convenient on-site parking in a garage with direct access to the hotel, including E-charging stations, though some guests found the garage to be tight for larger vehicles. While most rooms offer Wi-Fi, some guests reported issues with signal strength or speed. Many rooms are equipped with a helpful tablet providing local information, and a thoughtful umbrella for guest use. The hotel features a pleasant courtyard with seating, perfect for relaxing or enjoying breakfast outdoors. A bar is also available for evening refreshments. Some rooms are equipped with air conditioning, which guests appreciated, though a few noted it could be weak or turn off automatically. Standard rooms typically do not include a refrigerator, but one can be rented for an additional fee.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms and common areas as spotless and well-maintained. The rooms are generally spacious and feature modern decor, though some older rooms in the original building were noted as less updated. Comfortable beds are a recurring positive, ensuring a restful night's sleep, although a few guests found mattresses either too firm or too soft, or twin beds prone to separating. Noise levels are typically low, especially in rooms facing the inner courtyard, providing a quiet atmosphere, though street-facing rooms can experience some street noise. Many bathrooms are spacious and clean, but the design of glass doors for the bathroom or toilet, sometimes transparent or with gaps, was a point of mixed feedback regarding privacy. Some rooms lack a coffee maker, which a few guests missed.

Dining & Food Quality
The breakfast consistently receives high praise, described as exceptional, rich, and varied, offering an extensive selection of both hot and cold dishes. Guests particularly enjoyed the freshly prepared egg dishes and the wide array of options available, noting that items were regularly replenished. While the food quality is highly rated, some guests found the coffee from the vending machines to be mediocre. The breakfast room is bright and inviting, though it can feel a bit crowded around the buffet during peak times, especially on weekends when external guests also frequent the restaurant. A dedicated play area for children within the breakfast area contributes to a relaxed dining experience for families. The hotel also features a bar for drinks.

Location & Accessibility
The hotel boasts an outstanding central location, placing guests directly in the heart of the old town, just a minute's walk from the iconic Krämerbrücke. This prime position allows for easy walking access to most of Erfurt's main attractions, including historical sites, shopping streets, and a wide selection of restaurants and cafes. Public transportation is also readily accessible, with the main train station reachable within a 15-minute walk or a short tram ride. The convenience of an on-site parking garage with direct hotel access is highly valued by guests traveling by car, despite some finding the cost to be on the higher side. The hotel's setting ensures a vibrant surrounding area while maintaining a generally quiet atmosphere within its premises.

Staff & Service
The hotel staff consistently receives high commendation for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome and the staff's willingness to accommodate requests, such as room changes or special arrangements for celebrations. The check-in and check-out processes are generally described as smooth and efficient. While most experiences with housekeeping are positive, some guests noted that certain room types, particularly those booked under "eco-friendly" rates or apartments, do not receive daily cleaning, and used glasses were sometimes not replaced. Despite a few isolated instances of less accommodating responses to specific complaints, the overall sentiment is that the staff strives to provide excellent service, contributing significantly to a positive guest experience.

Additional Information
The hotel offers specific family-friendly features, including dedicated family rooms with separate children's sleeping areas and bunk beds, as well as thoughtful amenities like potty training aids, toilet attachments, and step stools for younger guests. Children also receive welcome gifts and can use their own key cards, with a central play area available during breakfast. Guests should be aware of the hotel's "Eco choice" policy, which means standard rooms do not include a refrigerator and some room types do not receive daily housekeeping to promote sustainability. The design of glass doors for bathrooms, sometimes transparent or with gaps, is a recurring point of discussion among guests. Some rooms, particularly those facing the street, may experience noise from outside, and a few guests noted a smell from the breakfast kitchen reaching higher floors.