Best Western Plus Monopole Metropole

This hotel offers a delightful blend of historic charm and modern comfort, making it a memorable choice for visitors. Its signature feature is its ability to provide spacious rooms and a tranquil atmosphere despite its prime location near the city center and train station. Guests consistently highlight the exceptional staff who are praised for their welcoming and helpful demeanor, ensuring a pleasant stay for all. The excellent breakfast is another standout, offering a wide array of choices to start the day. With its comfortable beds and quiet ambiance, the hotel is ideal for sightseers looking to explore the city's attractions on foot, business travelers seeking convenience and a productive environment, and couples desiring a relaxing retreat. Families also find it accommodating, with thoughtful amenities for younger guests. For solo travelers, the hotel provides a safe and welcoming base. To enhance your experience, guests recommend consulting the knowledgeable staff for local recommendations and being mindful of the hotel's parking arrangements, which can be tight. Additionally, consider participating in their sustainability efforts, such as opting out of daily room cleaning for added benefits.

Facilities & Amenities
The hotel provides a range of amenities designed to enhance guest comfort and convenience. The lobby and bar areas are frequently praised for their inviting atmosphere and tasteful decor, offering pleasant spaces for relaxation or casual meetings. For those arriving by car, an underground car park is available, though guests note it can be quite narrow and often requires assistance from staff for navigation. While most appreciate the convenience of free Wi-Fi, some guests experienced inconsistent signal strength or disconnections in their rooms. Each room is thoughtfully equipped with a kettle, teabags, and a coffee machine, along with a mini-fridge for personal use. The presence of automatic blackout shades or electric shutters ensures a restful night's sleep. Guests also appreciate the provision of dressing gowns and an iron with an ironing board, adding to the in-room comfort. The lift is available for easy access to upper floors, though some found it to be compact or a bit slow. Air conditioning is present, but its operation is centrally controlled, which some guests found less flexible.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its high standards of cleanliness and the overall comfort of its accommodations. The rooms are frequently described as spacious and well-maintained, with many having undergone tasteful refurbishment. A highlight for many is the exceptional comfort provided by the beds and pillows, ensuring a restful night's sleep. While the hotel generally maintains a quiet ambiance, some guests in street-facing rooms occasionally noted street noise from early morning deliveries or general city activity, though many others found their rooms surprisingly quiet. The bathrooms are often new and practical, with some featuring walk-in showers which are preferred by many over the traditional shower-over-bath setup. A common feature is the separate toilet from the main shower and sink area, which some guests found a bit unusual. In-room amenities like quality toiletries are provided, though some guests mentioned needing to request certain items. Some rooms also feature a glass wall separating the bathroom from the bedroom, which, while aesthetically pleasing, can allow light to enter the sleeping area.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests for its excellent quality and extensive variety. Served as a buffet, it offers a wide range of choices including both warm and cold options, ensuring there is something to satisfy every palate. Guests particularly enjoy the selection of Alsatian products, such as Kougelhopf and local jams, alongside fresh fruits, pastries, cheeses, and cold cuts. The coffee is generally well-regarded, and guests appreciate the option to squeeze their own fresh orange juice. While the breakfast is often described as hearty and delicious, some guests noted that it can be on the pricier side, though many feel the quality justifies the cost. Service in the breakfast area is typically helpful and attentive, though a few guests experienced minor delays in refilling certain items during peak times. The hotel also features a pleasant bar area, offering a good selection of wines and other beverages. While there is no full-service restaurant for lunch or dinner, room service is available for snacks, though some guests found these options to be limited in quantity or expensive.

Location & Accessibility
The hotel boasts an exceptionally convenient and central location, making it an ideal base for exploring the city. It is situated just a few minutes' walk from the train station, providing easy access for arrivals and departures. Guests appreciate the short and pleasant walk to many of Strasbourg's most popular attractions, including the Cathedral, the charming area of Petite France, and various shopping and dining options in the city center. Its proximity to tram lines and other public transportation hubs further enhances accessibility, allowing guests to easily reach other parts of the city or even the airport. Despite its central position, the hotel is often noted for being on a relatively quiet side street, contributing to a peaceful stay. For guests traveling by car, parking is available in an underground garage, though it is described as tight and sometimes requires staff assistance. Some guests found alternative public parking options nearby, which can be a consideration given the hotel's central urban setting.

Staff & Service
The hotel consistently receives outstanding praise for its staff and service, which many guests describe as exceptional. The team is widely commended for being incredibly welcoming, friendly, and helpful, going out of their way to ensure a pleasant stay. Guests frequently highlight the professional and attentive demeanor of the staff, from the front desk to the breakfast area. The check-in process is often noted as quick and efficient, with some guests even being granted early access to their rooms. Staff members are readily available to provide local recommendations for restaurants and attractions, as well as assistance with transportation. The housekeeping team is also appreciated for maintaining high standards of cleanliness in the rooms. While the vast majority of feedback is overwhelmingly positive, a few isolated incidents mentioned minor issues, such as a lack of follow-up on a specific room issue or perceived unhelpfulness regarding heating. However, the overall sentiment strongly emphasizes the staff's dedication to providing excellent customer service.

Additional Information
Beyond the standard offerings, the hotel incorporates several unique aspects that enhance the guest experience. It maintains a pet-friendly policy, accommodating travelers with their animal companions. The hotel also demonstrates a commitment to sustainability, offering guests the option to decline daily room cleaning in exchange for bonus points, and using organic bathroom products. Guests often appreciate the thoughtful provision of umbrellas in rooms, a practical touch for unexpected weather. During festive seasons, the hotel sometimes offers delightful gestures like traditional Christmas cookies as a welcome gift. For families, the availability of a baby bath and changing mat in family rooms is a highly valued and unusual amenity. The building itself boasts a long history and is family-run, contributing to its unique old-world charm, which is evident in its tasteful decor. Furthermore, the hotel features an ingenious double door system for rooms, significantly enhancing sound insulation and contributing to a quiet environment.