BYPILLOW The Bloom

This hotel stands out for its prime location and modern, clean, and functional design, making it a memorable choice for guests. Its proximity to key attractions and transport hubs is consistently highlighted, alongside its overall cleanliness and comfortable accommodations. The hotel is particularly well-suited for sightseers and business travelers due to its central position, allowing easy access to the city's historic sites and commercial areas. Solo travelers and couples also find the functional rooms and convenient setting appealing for short stays. To enhance your visit, guests recommend being aware of the reception's limited hours and utilizing the convenient luggage lockers. Additionally, while the hotel is highly walkable, those with mobility challenges should note the presence of stairs before reaching the elevator.

Facilities & Amenities
Guests highly appreciate the practical luggage lockers available, which are very convenient for storing bags before check-in or after check-out. The hotel also features a welcoming common area on the first floor, providing a relaxed space where guests can enjoy free coffee, tea, and access to a microwave and water. In the rooms, guests find useful amenities such as an iron and ironing board, a small fridge, and a safe, adding to the comfort and functionality of their stay. Free Wi-Fi is consistently praised for being fast and reliable, ensuring guests can stay connected. While an elevator is available, some guests note the presence of a few steps leading up to it, which can be a minor inconvenience for those with heavy luggage or mobility issues.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained. Most guests find the beds comfortable, ensuring a restful night's sleep, though some mention that the pillows could be improved. Rooms are frequently described as small or tiny, especially single rooms, but are generally considered functional and well-designed for short stays. Some rooms feature a structural pillar, which can further limit space. Feedback on noise levels is mixed; while some rooms are quiet, others experience considerable street noise due to poor sound insulation. The bathrooms are clean and feature powerful showers, though some guests report a slight musty smell or note their small size. In-room amenities like a kettle, coffee/tea supplies, and bottled water are appreciated, but the air conditioning is a recurring issue, often reported as not working effectively, being noisy, or not being activated during unseasonably warm periods. The lighting in some rooms is also noted as being dim.

Dining & Food Quality
The hotel does not offer an in-house dining service, including breakfast. However, this is generally not an issue for guests, as the hotel's excellent location provides a wealth of breakfast options and restaurants within easy walking distance. Many guests highlight the convenience of exploring the numerous local cafes and eateries nearby for their meals. For those who prefer to self-cater, the hotel's common area on the first floor is a valuable amenity, offering free coffee, tea, and a microwave, along with plates and glasses. This allows guests to prepare simple meals or heat up food purchased from nearby supermarkets, providing a flexible alternative to dining out for every meal.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within easy walking distance of Girona's main attractions. It is conveniently situated just a few minutes' walk from both the train station and bus station, making arrivals and departures seamless. The historic old town and its picturesque sites, including the Cathedral and Onyar River bridges, are also very close by, typically within a 10 to 15-minute stroll. Guests appreciate the immediate proximity to various shops, supermarkets, and a wide array of restaurants, enhancing the overall convenience of their stay. The area is highly walkable, allowing guests to explore the city on foot. For those traveling by car, parking is available nearby in public garages, with the hotel sometimes offering discounted rates. However, guests with mobility challenges should be aware of the stairs before the elevator at the entrance, which can pose an accessibility hurdle.

Staff & Service
Feedback regarding the staff and service is somewhat mixed. Many guests praise the staff for being friendly and helpful, particularly when present at the reception desk. However, some reviews mention instances of unhelpful or moody staff, and a recurring theme is the limited reception hours, with the front desk often unmanned, especially in the mornings or late evenings. This can lead to slow check-in processes or difficulties for guests arriving outside of staffed hours, though an auto check-in machine is available. Housekeeping staff generally receive positive comments for their attentiveness and for maintaining the hotel's high standards of cleanliness. Guests note that communication via WhatsApp is often the primary method for contacting staff when they are not physically present. A new deposit policy requiring a 100 EUR payment upon check-in has been a point of contention for some guests, who find it disproportionate for a hotel of this category.

Additional Information
Guests should be aware of the hotel's self-service model, which includes limited reception hours and reliance on an auto check-in machine, particularly for late arrivals. A notable policy change that has caused some dissatisfaction is the new 100 EUR deposit required upon check-in, which many guests find excessive for the hotel's classification. Furthermore, while the hotel promotes water-saving signs in rooms, some guests observe that towels are changed daily regardless of use, which appears inconsistent with the stated environmental efforts. It is also important for guests with mobility concerns to note the presence of stairs before the elevator at the entrance, which can make initial access challenging.