Campanile NATURE - Bordeaux Lac

This hotel is highly regarded for its recent renovations and the consistently exceptional staff who create a warm and welcoming atmosphere. Its signature feature is its strategic location, offering convenient access to major event venues like the Exhibition Park, Congress Palace, and Matmut Stadium. This makes it an ideal choice for event attendees, business travelers participating in seminars or conventions, and groups visiting for concerts or sporting events. Couples and families also find it suitable for short stays, appreciating the comfortable accommodations and the hotel's overall hospitality. To enhance your stay, it is advisable to request one of the newly renovated rooms, and guests should be aware that some rooms facing the road may experience traffic noise.

Facilities & Amenities
The hotel has undergone significant renovations, with many guests praising the updated look and feel of the property. A major advantage highlighted by numerous reviews is the secure parking, which is often described as convenient and free, providing peace of mind for those traveling by car. While most guests appreciate the free Wi-Fi, some reported issues with its functionality or the ability to cast streaming services to the television in older rooms. Each room typically includes a courtesy tray with tea and coffee, though some guests wished for more variety or consistent replenishment. Most rooms feature air conditioning, though its effectiveness varied for some guests. It's worth noting that the hotel does not have an elevator, which could be a consideration for guests with heavy luggage.

Cleanliness & Room Comfort
Most guests consistently praise the impeccable cleanliness of the rooms, especially those that have been recently renovated. The comfortable beds and high-quality bedding are frequently highlighted, ensuring a restful night's sleep for many. While the renovated rooms are described as cozy, well-decorated, and practical, some older rooms were noted to be more basic, with some isolated reports of stained carpets or a general sense of being tired or dated. Noise levels received mixed feedback; while many rooms are described as quiet, some guests experienced street noise from traffic or poor soundproofing between rooms, particularly in older sections of the hotel. In-room amenities generally include a kettle for hot beverages, and many appreciate the spacious bathrooms with walk-in showers in the updated accommodations.

Dining & Food Quality
The hotel's dining experience consistently receives high praise, particularly the breakfast buffet, which is described as copious, varied, and excellent. Guests appreciate the wide selection of fresh products, including croissants, cheeses, hams, cereals, and fruit juices. While some found the breakfast to be a good value, a few considered it basic for the price, noting a lack of hot savory options. The hotel's restaurant is also highly recommended, with guests commending the excellent cuisine and the varied buffet options for both hot and cold dishes, as well as desserts. Special themed evenings, such as raclette nights, were particularly popular. The dining staff are frequently highlighted for their welcoming, smiling, and attentive service, contributing significantly to a positive meal experience.

Location & Accessibility
The hotel's central location is a significant advantage, particularly for guests attending events at the nearby Exhibition Park, Congress Palace, or Matmut Stadium, all of which are within easy walking distance. Its proximity to a tram stop (typically a 5-minute walk) provides excellent accessibility to the city center, with a direct tram ride taking approximately 20-30 minutes. This makes it convenient for exploring Bordeaux without needing a car. For those traveling by vehicle, the hotel offers secure parking and is easily accessible from the highway. While the immediate surroundings are primarily a hotel district, offering a quiet environment, some guests noted that there isn't much in the way of attractions or amenities directly outside the hotel, necessitating use of the tram for broader exploration.

Staff & Service
The hotel's staff consistently receives overwhelming praise, being described as exceptional, friendly, welcoming, attentive, and professional. Guests frequently highlight their helpfulness and responsiveness to requests, from accommodating late arrivals to assisting with lost items. The quick check-in process and the staff's willingness to communicate in English are also frequently mentioned as positive aspects. Many reviews commend the staff for going above and beyond, creating a warm and convivial atmosphere that makes guests feel at home. While isolated negative experiences with staff were reported, often linked to specific booking or refund issues, the vast majority of feedback emphasizes the team's dedication to providing excellent service and their genuine desire to ensure a pleasant stay for all visitors.

Additional Information
The hotel is undergoing ongoing renovations, meaning some guests will experience newly updated rooms while others may be in older sections, which can lead to varied experiences regarding room condition and amenities. The hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though a surcharge applies. While most guests found the pricing reasonable for the value, some reported significant price increases during peak event periods, leading to concerns about value. Guests should also be aware that some reviews mentioned construction noise during the day due to these renovations. The hotel actively participates in initiatives like the Solikend rewards program, which is appreciated by members.