Choska Residence

The hotel offers a distinctive urban stay, celebrated for its aesthetic design and modern decor that often exceeds guest expectations, providing a luxurious feel at an affordable price point. Its signature feature is a captivating rooftop area, offering stunning city views, ideal for relaxation. The property is highly regarded for its consistent cleanliness, strategic location near major shopping centers and public transport, and the generally friendly staff who contribute to a welcoming atmosphere. It is particularly well-suited for solo travelers, business travelers seeking convenience, couples looking for a cozy retreat, and friends planning a staycation. However, guests should be aware that despite its many positives, the hotel's thin walls can lead to noticeable noise from neighboring rooms and corridors, impacting sleep quality for light sleepers. To ensure a more peaceful stay, consider requesting a room away from high-traffic areas.

Facilities & Amenities
Guests frequently commend the hotel's well-appointed facilities, which enhance their stay. The rooftop area is a popular highlight, providing a beautiful space to relax and enjoy city views, though its cafe is often noted as being closed. Rooms are equipped with convenient amenities such as a refrigerator, electric kettle, and a smart TV with Netflix access (requiring personal accounts). While the Wi-Fi is generally available, some guests report it can be unreliable or slow, particularly on certain floors or during peak times. The hotel features a functional lift and maintains good security with an automated gate system, though initial access can sometimes be tricky. A laundry service is available nearby, and there is also a prayer room and an outdoor workspace for guest use. However, the property does not offer a gym or swimming pool, and there is only one iron and ironing board available for the entire property, which can lead to waiting times.

Cleanliness & Room Comfort
The hotel generally receives high praise for its cleanliness, with many guests noting the rooms are tidy, fragrant, and well-maintained, with towels changed daily. However, some isolated reports mention issues like a cockroach sighting or finding hair and stains on bed linens, suggesting occasional lapses. Room conditions vary, with some described as spacious and homey, while others, particularly single rooms, are noted as compact or tiny, sometimes lacking a window, which can lead to a stuffy or humid atmosphere and a persistent damp smell. Bed comfort receives mixed reviews; most find the beds comfortable and conducive to rest, but some describe them as hard or note issues with pillows. A significant recurring concern is noise levels; the thin walls mean guests frequently hear conversations, snoring, and especially drainage pipe noise from adjacent rooms, which can be very disruptive to sleep. In-room amenities like the shower have also been reported as broken or difficult to use, with some bathrooms lacking a sink or bidet.

Dining & Food Quality
Feedback on the hotel's dining options and food quality is quite varied. Breakfast, often served in a separate building or nearby cafe, is described by many as basic or minimalist, typically including items like bread, sausage, and meatballs, with some guests noting a lack of variety or the absence of coffee (requiring separate purchase). There have been instances where breakfast items were not refilled promptly, and some guests felt uncomfortable using food vouchers. Conversely, many guests find the food to be delicious, affordable, and offering comfort food options, with positive comments on the restaurant atmosphere and drink quality. However, a few reviews describe the food as "worst" or "unacceptable." Room service is available, but some guests experienced issues with the ordering website or delayed responses. Overall, while some find the dining experience satisfactory for the price, others highlight areas for significant improvement in terms of variety, availability, and service.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous key attractions and shopping destinations. Guests appreciate its proximity to prominent landmarks such as Grand Indonesia, Plaza Indonesia, Bundaran HI, Thamrin City, and Tanah Abang, making it convenient for shopping, dining, and sightseeing. The hotel is also well-connected to public transportation, including the MRT station, facilitating easy travel around the city. While the immediate neighborhood is described as a quiet residential area, some guests note that the access streets can be narrow and congested, especially for cars, and can feel less safe when walking alone late at night. Parking is available, but it is often described as limited or challenging to navigate, with occasional issues of blocked access. Despite these minor access challenges, the overall convenience and strategic positioning are highly valued by guests.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently commend their responsive and polite demeanor, noting their willingness to assist with luggage, provide information, and address concerns promptly. The check-in process is generally described as quick and smooth, contributing to a positive first impression. Specific services like daily room cleaning, water bottle refills, and towel changes are appreciated. However, there are isolated reports of less positive interactions, including instances of male staff being perceived as rude or unhelpful, and concerns about rooms being tidied without prior consent, leading to missing food items. Communication can sometimes be challenging due to basic English proficiency among some staff members. There have also been serious complaints regarding the handling of lost items, with guests reporting a lack of communication and professionalism. Despite these few negative experiences, the majority of guests highlight the staff's dedication to providing excellent service.

Additional Information
Guests should be aware of several important details for their stay. A cash deposit is required upon check-in, which can be inconvenient for those not carrying local currency, and the refund process may involve a room inspection. The hotel has a strict no alcohol policy. While generally clean, some guests have reported the presence of mosquitoes in rooms. It is important to note that the hotel may charge for any stains on bed sheets or covers, or for lost items. The property provides a welcome drink upon arrival, a thoughtful touch. For convenience, there is only one ironing board available for the entire property, which can lead to waiting times. Some guests have also experienced temporary electricity problems during their stay. Additionally, the hotel's restaurant or cafe on the rooftop is frequently noted as being closed or not yet fully operational, limiting on-site dining options.