Hotel Eterlou

This hotel is highly regarded for its exceptional location directly adjacent to the ski lifts and Olympic Park, making it a premier choice for winter sports enthusiasts. Its signature feature is the impressive array of wellness facilities, including an outdoor heated pool, jacuzzi, sauna, and hammam, which are particularly cherished after a day on the slopes. The hotel is an ideal fit for skiers seeking convenient access to the mountains, families who appreciate the recreational amenities and attentive service, and couples looking for a comfortable and well-located base for a relaxing getaway. Guests consistently praise the friendly and helpful staff, as well as the overall cleanliness of the property. To enhance your stay, consider inquiring about room location to minimize potential noise and confirm specific in-room amenities like coffee makers.

Facilities & Amenities
The hotel offers a comprehensive range of facilities that significantly enhance the guest experience. The outdoor heated pool, jacuzzi, sauna, and hammam are standout features, providing a perfect way to relax and rejuvenate after a day of skiing, though some guests noted occasional issues with the jacuzzi or sauna temperature. The dedicated ski room is highly practical, featuring secure lockers with built-in boot and helmet dryers, ensuring gear is ready for the next day. The hotel also provides a pleasant bar area equipped with a pool table and table football, creating a convivial atmosphere for unwinding. Additionally, guests appreciate the availability of ping-pong and billiards, offering further recreational options.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, contributing to a comfortable stay. The beds are often described as comfortable, though some guests found them to be on the smaller or harder side. Many rooms feature balconies, offering pleasant views. However, a recurring theme in reviews is the small size of the rooms, with some feeling compact or lacking sufficient storage space. Noise can be an issue for some, stemming from street noise, the nearby gondola station, or internal hotel operations. A significant number of guests also reported that rooms can be too hot, particularly at night, due to a lack of air conditioning or adequate ventilation, necessitating opening doors for fresh air.

Dining & Food Quality
The hotel's breakfast buffet receives largely positive feedback, with guests appreciating the variety and quality of options available. The spread typically includes fresh items such as bacon, scrambled eggs, yogurts, pancakes, croissants, breads, cheeses, and meats, providing a hearty start to the day. While most found it satisfying, some guests desired more hot food choices or greater variety over multiple days. Feedback on the restaurant for lunch and dinner is mixed; many guests praise the delicious food and quality, particularly for à la carte options, and note that specific dietary needs, such as gluten-free, are well accommodated. However, some found the portions to be small, the value for money lacking, or the half-board menu choices limited and not always suitable for children. The bar is consistently praised for its good cocktails and friendly staff.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, offering unparalleled convenience for guests. It is situated directly adjacent to the ski lifts at Chaudanne and the Olympic Park, providing excellent ski-in/ski-out access and making it incredibly easy to start and end a day on the slopes. The proximity to various shops and restaurants in the village center means that all essential amenities are within easy walking distance. While underground parking is available, guests should be aware that it typically incurs an additional cost and some have noted challenges with luggage access upon arrival. Overall, the hotel's prime position is a major draw for those looking to maximize their time on the mountain and explore the local area.

Staff & Service
The staff at this hotel consistently receive high praise for their friendliness, helpfulness, and attentive service. Guests frequently commend the reception staff for their warm welcome, efficiency during check-in, and willingness to accommodate requests, such as room changes or assistance with transportation. The bar staff are often singled out for their excellent service and pleasant demeanor. Housekeeping is noted for its daily cleaning and maintenance of rooms. Many reviews highlight the staff's dedication to ensuring a positive guest experience, describing them as going "above and beyond" to assist with various needs, from providing local recommendations to helping with unexpected situations.

Additional Information
The hotel offers several practical amenities and policies that enhance the guest experience. An on-site ski shop provides convenient access to equipment and services, which many guests found helpful. The hotel is also flexible with early check-in and late check-out requests, allowing guests to maximize their time on the slopes. For those departing later in the day, a courtesy changing room with shower facilities is available after check-out, which is a much-appreciated service. However, guests should be aware that rooms generally lack air conditioning, which can lead to discomfort during warmer periods, and some rooms do not include a kettle or coffee maker, which can be an inconvenience for those who prefer to make hot drinks in their room.