Hôtel Astoria

This hotel offers a highly convenient urban stay, primarily distinguished by its unbeatable location directly opposite the city's main train station. This prime position makes it an excellent choice for solo travelers, business travelers, and tourists seeking easy access to transportation and local attractions. Guests consistently highlight the hotel's cleanliness and the friendly, professional staff as key strengths, contributing to a welcoming atmosphere. While the rooms are often described as dated, their comfort and tidiness are frequently praised. To make the most of your visit, guests highly recommend taking advantage of the complimentary public transport card provided by the hotel, which simplifies city exploration, and considering a room facing away from the street for a quieter experience.

Facilities & Amenities
The hotel provides essential amenities that enhance guest convenience, including free Wi-Fi to keep visitors connected, though some have noted occasional issues with its strength. Each room is equipped with a mini-fridge and a kettle for tea and coffee, along with a complimentary bottle of water, which are much appreciated touches. A significant point of mixed feedback concerns the air conditioning, which many guests found to be ineffective or insufficient, leading to uncomfortably warm rooms, especially during warmer months. While the hotel features an elevator, one guest reported it being out of service during their stay. The property is also linked to an on-site pub, which serves as a convenient spot for meals and drinks.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, describing rooms as spotless and well-maintained. While many rooms are noted to be small or compact, they are generally considered adequate for short stays, with some deluxe or terrace rooms offering more space. The beds are frequently praised for their comfort, ensuring a restful night's sleep, though a few guests found them either too hard or too soft. Noise levels present mixed feedback; while the hotel offers good soundproofing from street noise when windows are closed, many reviews highlight issues with noise from neighboring rooms due to thin walls, including voices, coughing, and buzzing phones. The bathrooms are typically clean but often described as small, dated, or in need of renovation, with some guests reporting issues like low shower pressure, broken shower heads, high tubs, or the absence of basic toiletries.

Dining & Food Quality
The hotel offers a breakfast option, often served at the linked pub, which receives varied feedback. Many guests describe the breakfast as excellent, with a wide variety of delicious options, while others found it to be basic, limited in quality, or not worth the cost. Some noted issues like excessive salt in the eggs. The on-site pub, which is connected to the hotel, is frequently mentioned as a convenient and enjoyable spot for other meals, with guests praising its surprisingly tasty food and extensive menu, making it a popular choice for dining without leaving the premises.

Location & Accessibility
The hotel's central location is its most celebrated feature, situated directly across from the main train station, providing unparalleled convenience for arrivals and departures, including easy access to the airport. Guests appreciate being within walking distance of numerous key attractions, such as the lake, shopping areas, the city center, and the old town. The hotel's proximity to various public transport links, including tram and bus stops, is highly valued. A significant benefit is the provision of a free public transport card for the duration of the stay, allowing guests to explore the city effortlessly. While parking is available, guests note it can be expensive, though a discount for a nearby public underground facility is offered.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight the welcoming demeanor of the front desk team, who are often described as accommodating and attentive, going out of their way to assist with requests, such as providing adapters or facilitating early check-ins when possible. The check-in process is generally noted as quick and efficient. However, there are isolated instances of negative feedback regarding staff interactions, particularly concerning late check-out requests or specific payment and refund issues, which some guests found to be handled unprofessionally. Despite these few exceptions, the overall sentiment is that the staff significantly contributes to a positive guest experience.

Additional Information
A standout benefit for guests is the complimentary public transport card provided by the hotel, which allows free use of the city's extensive network of buses and trams throughout their stay, greatly enhancing accessibility and value. While the hotel is acknowledged by many as being older or having a dated decor, some guests appreciate its vintage charm, and it is generally well-maintained. Despite good soundproofing from external street noise, a recurring point of feedback is the thinness of walls between rooms, which can lead to audible disturbances from neighboring guests. For those seeking specific room features, some rooms on the top floor offer balconies, providing an added amenity.