Hôtel Koh-I Nor by Les Etincelles

This hotel is a premier destination for mountain enthusiasts, distinguished by its exceptional ski-in/ski-out access directly onto the slopes, complemented by a highly efficient ski room service. Guests consistently highlight the stunning mountain views from many areas of the hotel, including the spacious rooms and common areas. The hotel's comprehensive spa facilities also stand out as a significant draw. It is particularly well-suited for skiers and families seeking ultimate convenience and comfort during their winter holidays, offering amenities that cater to both active days and relaxing evenings. Couples will also find the serene atmosphere and beautiful vistas ideal for a romantic getaway. To enhance the stay, guests frequently recommend taking full advantage of the complimentary shuttle service for easy access to the town center and securing restaurant reservations well in advance due to high demand.

Facilities & Amenities
The hotel offers a range of impressive facilities and amenities designed to enhance the guest experience. The spa is a significant highlight, described as beautiful, well-equipped, and offering professional massage services, though some guests noted it can become overcrowded, especially with children, and suggested clearer rules for a more tranquil environment. The indoor pool is functional, but some found it too small or the water too cold, while the hot tub was occasionally reported as small or not hot enough. The fitness center is available, though some felt it was small and lacked basic equipment. A standout feature is the ski shop and ski room, consistently praised for their organization, heated lockers, and the exceptionally helpful and professional staff who assist with equipment and direct slope access. The bar and lounge area provide a pleasant ambiance with great views, though some guests mentioned its early closing time.

Cleanliness & Room Comfort
Guest feedback on cleanliness is generally positive, with rooms consistently described as well-maintained. However, opinions on room comfort and condition are mixed. Many guests found the rooms spacious and comfortable, often featuring a second door to mitigate corridor noise. The beds received varied comments, with some finding them comfortable while others described them as hard or too firm. A recurring issue is the room temperature, which many found to be excessively hot with no effective control, often necessitating sleeping with the balcony door open, leading to outside noise from delivery vehicles or people. Some reviews also noted dated or kitsch decor, loose fixtures, and issues with in-room amenities such as TV functionality (limited English channels, non-working HDMI ports) and occasional lack of replenishment for items like soap or towels.

Dining & Food Quality
The dining and food quality at the hotel elicit varied responses from guests. The breakfast buffet, while described by many as excellent with good variety and delicious options, also received criticism for being underwhelming, lacking fresh fruit, and having limited hot food choices. Some guests experienced slow service, understaffing, and a crowded, canteen-like atmosphere in the breakfast area, noting a lack of natural light and table linens. The hotel's restaurants also garnered mixed reviews; some found them excellent with high-quality, varied menus, including a highly-rated gastronomic option. Conversely, other guests reported poor selection, especially for vegetarians, slow service, and overpriced, small portions. It is frequently advised to book restaurant reservations well in advance due to high demand and limited availability.

Location & Accessibility
The hotel's location is a significant advantage, particularly for skiers, offering highly convenient ski-in/ski-out access directly to the slopes. While the return slope can be steep and challenging for beginners, the direct access from the ski room is consistently praised. The hotel is situated slightly away from the bustling town center, providing a quieter atmosphere, yet its accessibility to the village is excellent thanks to a complimentary and highly efficient shuttle service. This service is frequently highlighted by guests for its convenience, responsiveness, and the helpfulness of its drivers, ensuring easy transportation to and from various points in the resort throughout the day and evening. This combination of direct slope access and reliable transport makes the hotel an ideal base for exploring the area.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests commending the team's friendliness, attentiveness, and professionalism. Staff members, particularly those in the ski shop, at reception, and the shuttle drivers, are frequently highlighted for their helpfulness and willingness to go the extra mile to ensure a pleasant stay. The check-in process received mixed feedback, with some guests experiencing quick and smooth arrivals, while others reported longer waits for their rooms or issues with billing accuracy. Despite some isolated comments regarding service inconsistencies or perceived incompetence, the overarching sentiment is that the staff are dedicated and contribute significantly to a positive guest experience, making efforts to accommodate requests and provide valuable assistance.

Additional Information
For guests seeking a more exclusive experience, the hotel also offers chalet accommodations, which are frequently praised for their dedicated staff and personalized service, providing a luxurious and attentive stay that feels like a home away from home. A common point of feedback across various room types is the persistent issue of overly warm rooms with limited or no temperature control, often leading guests to open balcony doors for ventilation, which can then introduce outside noise. Furthermore, the spa area, while impressive and a welcome retreat after a day on the slopes, can become overcrowded, particularly in the late afternoons. Some guests noted a lack of adherence to rules, such as children jumping in the pool or guests not using towels in saunas, which can detract from the relaxing atmosphere and the overall sense of tranquility expected from such a facility. This overcrowding was sometimes attributed to the spa's accessibility to non-hotel residents.