Hotel Heiden - Wellness am Bodensee

The hotel offers a memorable experience, primarily distinguished by its stunning views of Lake Constance and an exceptional wellness area. Guests consistently highlight the modern and clean accommodations, the high quality of dining, and the genuinely friendly and attentive staff. This establishment is particularly well-suited for couples seeking a romantic and relaxing getaway, wellness enthusiasts looking to unwind, and business travelers attending seminars due to its serene atmosphere and well-appointed facilities. For those who appreciate scenic beauty and tranquility, the hotel serves as an ideal retreat. To maximize your stay, consider booking a room with a lake view to fully immerse yourself in the breathtaking scenery, and be sure to explore the hotel's acclaimed wellness offerings.

Facilities & Amenities
The hotel boasts an exceptional wellness area that is consistently praised for its spaciousness, cleanliness, and diverse offerings. Guests can enjoy a large indoor swimming pool with panoramic views of Lake Constance, an inviting outdoor jacuzzi, and a variety of saunas, including a steam bath and Finnish sauna, providing ample opportunities for relaxation. The modern lobby and lounge areas offer comfortable spaces for guests to unwind, often featuring complimentary tea and fruit offerings. While some guests note the spa can occasionally be busy, most find it well-equipped and conducive to a peaceful experience. The hotel also provides free Wi-Fi throughout, ensuring guests remain connected.

Cleanliness & Room Comfort
Guests consistently commend the cleanliness and modern design of the rooms, many of which have been recently renovated. The comfortable beds are frequently highlighted, ensuring a restful night's sleep. Rooms are generally described as spacious and well-equipped, with many offering desirable lake views that guests find well worth the upgrade. Some larger rooms even feature two televisions and a Nespresso machine. While most rooms are quiet, a few guests have noted occasional noise from the kitchen or nearby church bells. A recurring point of feedback is the absence of air conditioning, which can lead to warm rooms, prompting some guests to keep windows open, potentially affecting quietness.

Dining & Food Quality
The hotel's dining experience receives widespread acclaim, particularly the breakfast buffet, which is described as excellent, rich, and varied, featuring a strong emphasis on fresh, regional products. Guests appreciate the high quality, including homemade smoked salmon, local juices, and made-to-order egg dishes. The restaurant is highly regarded for its delicious and high-quality cuisine, often serving multi-course menus with regional specialties in a pleasant atmosphere. While the overall dining experience is positive, some guests have expressed mixed feedback on the lunch buffet's variety or the pricing of certain dishes, and a few noted occasional slowness in service during busy breakfast periods.

Location & Accessibility
The hotel's high-up location offers stunning views of Lake Constance and the surrounding landscape, making it a tranquil retreat. It serves as an excellent base for exploring the Appenzell region, with numerous hiking trails directly accessible from the property. Guests appreciate the quiet surroundings, ideal for relaxation and outdoor activities. The hotel is also conveniently located near public transport, including a train station and bus stops, providing easy access to nearby towns like St. Gallen and Appenzell. While the elevated position offers beautiful vistas, some guests traveling by bicycle found the ascent challenging. Parking is available, though it is noted to be limited and incurs an additional cost.

Staff & Service
The hotel's staff consistently receives high praise for their friendliness, attentiveness, and professionalism. Guests frequently highlight the warm and welcoming atmosphere created by the entire team, from reception to restaurant and wellness areas. The check-in process is generally described as efficient, and staff are noted for their willingness to accommodate requests. Many reviews commend the staff's dedication to providing excellent service, contributing significantly to a positive guest experience. While the feedback is overwhelmingly positive, a few isolated comments mentioned instances of staff appearing stressed or being less attentive during peak times, particularly at breakfast.

Additional Information
The hotel has undergone a significant renovation, resulting in a modern and inviting ambiance that guests widely appreciate. A notable feature is the pet-friendly policy, with amenities like food bowls provided for canine companions. The hotel places a strong emphasis on sustainability and regional sourcing, particularly evident in its culinary offerings. Guests should be aware that while the hotel offers a serene environment, some specific amenities like an outdoor terrace for dining are still under construction, with completion anticipated in 2024. The hotel also provides a dedicated bike storage area for guests.