Hotel Heikenberg

This hotel is widely appreciated for its panoramic restaurant views and comprehensive wellness facilities, making it a memorable destination for guests. It caters well to a diverse range of travelers, including hikers and motorcyclists seeking active holidays, couples looking for a relaxing getaway, and families with young children who appreciate the welcoming atmosphere and amenities. The consistently praised friendly staff and the hotel's commitment to cleanliness contribute significantly to a positive experience. To make the most of your stay, guests often recommend taking advantage of the diverse buffet offerings and exploring the various on-site recreational activities.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. Most guests appreciate the indoor swimming pool and sauna, which are often included in the stay and provide excellent opportunities for relaxation after a day of activities. However, some guests noted that the pool water can be a bit cold, and the sauna might require advance activation or incur an additional fee during certain hours. A fitness room is available, though some find it small and occasionally stuffy. The hotel also features a multi-purpose hall with various games, a pleasant garden with seating, and a rooftop terrace offering beautiful views. Free Wi-Fi is generally available, and ample free parking is provided on-site.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, reflecting the hotel's ongoing renovation efforts. Most rooms are described as clean and well-maintained, with many appreciating the provision of ample towels. However, some guests noted that unrenovated rooms can appear dated with an older aesthetic, reminiscent of the 1980s or 90s. The beds receive varied comments; some find them comfortable, while others report issues with uncomfortable mattresses or short bed frames. Bathrooms in older rooms are frequently mentioned as needing renovation, with issues like low water pressure in the shower, old shower curtains, and separate hot/cold taps. Some rooms lack modern amenities such as a kettle or refrigerator, and the televisions are often described as small. Noise levels are generally low, though some guests mentioned thin walls.

Dining & Food Quality
The hotel's dining experience is a highlight for many guests, particularly the breakfast buffet served in the panoramic restaurant on the top floor. This buffet is consistently praised for its rich variety and high quality, featuring options like fresh fruit, salmon, eggs, and waffles, ensuring a great start to the day. The dinner buffet also receives positive feedback for being tasty, varied, and offering good value, though some guests noted that replenishment can be slow during busy times, and vegetarian options might be limited. Afternoon coffee and cake are also available and enjoyed by many. The dining staff are frequently commended for their attentiveness and friendliness, contributing to a pleasant atmosphere.

Location & Accessibility
The hotel boasts a favorable elevated location that provides beautiful views over Bad Lauterberg and the surrounding Harz mountains. This position makes it an excellent starting point for hiking and exploring the natural beauty of the region. While it offers a quiet retreat, the town center is approximately a 15-minute walk downhill, which means an uphill return. Free parking is readily available directly at the hotel, which is a significant convenience for guests arriving by car or motorcycle. Some reviews mention a limited hotel bus service, but generally, guests find the location convenient for outdoor activities.

Staff & Service
The staff at this hotel consistently receive high praise for their exceptional friendliness and attentiveness. Guests frequently highlight the helpful reception team, who are quick to assist with inquiries and provide local recommendations. The service in the restaurant is also highly regarded, with staff ensuring buffets are well-stocked and attending to guest needs promptly. Many guests feel a strong sense of being welcomed and cared for, describing the atmosphere as family-like. The hotel is particularly noted for its family-friendly service, with staff going out of their way to accommodate children, and its pet-friendly service, providing amenities for furry companions.

Additional Information
The hotel is notably pet-friendly, providing amenities such as a blanket, food bowls, and treats for dogs upon arrival, and even a sign to indicate when a dog is alone in the room. It is also well-suited for groups, including motorcyclists and those on active or themed weekends, offering dedicated spaces and services. While the hotel has an older charm, it actively works to provide a wide range of recreational activities and wellness offerings, including a multi-purpose hall for games and a garden. Some guests appreciate the option of a shuttle service to the town, though its availability might be limited.