Holiday Inn Bangkok By Ihg

This hotel offers a memorable stay, primarily distinguished by its superb central location with direct access to the BTS station and major shopping malls via a convenient skywalk. This makes it an ideal choice for sightseers eager to explore the city's attractions, avid shoppers seeking retail therapy, and business travelers valuing accessibility. Guests consistently highlight the exceptional service from the staff, the hotel's overall cleanliness, and the comfortable accommodations. For families, the spacious rooms and safe environment are a significant draw, while solo female travelers also report feeling secure. To enhance your experience, consider taking full advantage of the skywalk for seamless navigation to nearby retail and dining options, and be sure to indulge in the highly praised breakfast spread.

Facilities & Amenities
Guests find the hotel's facilities to be comprehensive and convenient, contributing significantly to their stay. The fitness center is frequently praised for being well-equipped and accessible 24 hours, allowing guests to maintain their routines. The swimming pool, while noted by some as being on the smaller side or not heated, still offers a refreshing option for relaxation. A significant highlight for many is the Executive Lounge, providing a quiet atmosphere with a good selection of food and beverages, and even complimentary laundry service for those with lounge access. The presence of a 7-Eleven directly on-site or nearby is a highly appreciated convenience for quick needs. Additionally, the hotel features popular on-site bars like Connexion bar and Beer Republic, offering pleasant spaces for unwinding. Some guests noted a lack of functional USB wall ports in older rooms.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing their rooms as spotless and well-maintained. The comfortable beds and quality pillows (with options for soft or firm) are consistently praised, ensuring a restful night's sleep for most. Rooms are often described as spacious, providing ample area for guests. However, feedback on room condition is mixed; while some find rooms modern and well-kept, others note that certain areas appear "old," "dated," or "tired," with specific mentions of peeling paint, water stains, or a need for renovation. Noise levels can vary; some rooms are quiet, but others experience noticeable street, traffic, or train noise, and occasionally sound from adjacent rooms. Bathroom experiences are also varied, with some reporting issues like slow drains, flooding, mold, or inconsistent hot water, and a few mentioning a lack of ventilation or a hairdryer.

Dining & Food Quality
The hotel's breakfast experience is a standout feature, consistently receiving glowing reviews for its food quality and extensive breakfast variety. Served primarily at the Ginger restaurant, guests describe the spread as "excellent," "amazing," and "superb," offering a wide selection of international and local cuisines, including fresh fruits, pastries, and various hot dishes. The breakfast staff are highly commended for their attentiveness and efficiency in ensuring prompt replenishment and service. Beyond breakfast, the Ginger restaurant also offers good quality food for lunch and dinner, with some guests specifically praising the green curry. However, room service receives mixed feedback, with some finding the food disappointing due to cold temperatures or small portions. The Executive Lounge food is generally considered good, though a few guests felt the variety could be improved.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its most significant advantage, described as "fantastic," "superb," and "strategic." Its direct proximity to the BTS station (Chitlom) allows for incredibly easy access to public transportation, making city exploration effortless. Guests particularly appreciate the skywalk connectivity, which provides seamless, weather-protected access to a multitude of shopping malls including CentralWorld, Siam Paragon, Gaysorn Village, and Big C. The hotel is also within a short walking distance of the Erawan Shrine, a popular attraction. While the location offers unparalleled convenience for shopping and sightseeing, some guests note that the surrounding traffic congestion can make taxi pick-ups challenging, though this is generally seen as a minor inconvenience given the excellent public transport links.

Staff & Service
The hotel's staff consistently receives exceptional praise, being described as universally friendly, attentive, and helpful. Guests frequently highlight their professionalism and genuine willingness to go above and beyond, creating a warm and welcoming atmosphere. The check-in and check-out processes are generally reported as quick and smooth, contributing to a hassle-free arrival and departure. The concierge team is particularly commended for their attentiveness, knowledge, and efficiency in assisting with various requests, from arranging tours to handling luggage. Housekeeping is noted for maintaining clean rooms, and the restaurant staff are praised for their efficiency and ability to remember guest preferences. Overall, the customer service is consistently described as outstanding, making guests feel valued and at home throughout their stay.

Additional Information
Guests frequently note the hotel's hotel age, mentioning that while some parts have been renovated, others appear dated, though generally well-maintained. A unique and highly praised aspect of the hotel's service was its earthquake response, with several guests commending the staff's calm, efficient, and supportive handling of the situation, providing updates and assistance during a mini-crisis. The hotel offers thoughtful pillow options, allowing guests to choose between soft and firm for personalized comfort. For those with Executive Lounge access, the benefits are well-regarded, enhancing the overall experience. The hotel also accommodates special occasions, with staff sometimes arranging room decoration for special occasions like anniversaries, adding a personal touch to guests' stays.