Holiday Inn Express Amsterdam - Schiphol By Ihg

This hotel offers a convenient option for travelers, particularly those seeking proximity to the airport and train station, making it ideal for transit travelers and business travelers looking for quick access. Guests frequently commend the hotel's overall cleanliness and the exceptional friendliness and helpfulness of its staff, which significantly enhances the stay experience. While the surrounding area is undergoing extensive construction, which can impact accessibility and views, the hotel itself provides a comfortable and quiet retreat. For sightseers and value seekers, it presents a more affordable base compared to central city options, provided they are comfortable with a short commute. To ensure a smoother arrival, guests are advised to be aware of the ongoing construction and consider using ride-sharing services like Uber or Bolt for airport transfers, as the walk from the train station can be challenging with luggage.

Facilities & Amenities
Guests find the hotel's facilities generally functional, though some areas could benefit from updates. Many appreciate the convenience of a water station and the option to purchase snacks, despite them being on the pricier side. Free Wi-Fi is available, though some guests reported inconsistent speeds, particularly during peak evening hours, which can hinder connectivity. Rooms are equipped with coffee and tea making facilities, a welcome amenity. While the spacious showers are frequently praised, some guests noted the absence of essential in-room features such as drawers or cupboards for clothing storage, a safe, or a refrigerator, which can be inconvenient for longer stays. The hotel also offers disabled parking and accessible doors and lifts, catering to guests with mobility needs.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness, with many guests describing their rooms as spotless and well-maintained. The bathrooms are often highlighted for their cleanliness and modern design, featuring spacious showers. However, feedback on room comfort is mixed. While some guests found the beds comfortable and conducive to a restful night's sleep, others reported issues with narrow beds, worn mattresses, or a lack of pillow choices, despite signs indicating availability. A recurring concern is the temperature control within rooms, with many guests finding them too cold and unable to adjust the heating independently, leading to discomfort. Some reviews also mentioned minor issues such as stained carpets in rooms and common areas, dust under furniture, or mold in shower grouting, suggesting a need for deeper cleaning and maintenance.

Dining & Food Quality
The breakfast offered at the hotel is a significant highlight for many guests, consistently described as delicious, plentiful, and a great way to start the day. It is included with the stay and features a continental spread with a good selection of items such as breads, pastries, cold cuts, cheeses, yogurt, and fresh fruit. The coffee is generally well-received, and guests appreciate the availability of hot beverages. However, a common point of feedback is the limited variety, particularly the absence of hot breakfast options like scrambled eggs, bacon, or sausages, which many guests expect. The dining area is noted for its stylish ambiance, though some guests mentioned that the seating furniture appeared worn and could benefit from replacement. The hotel does not have a full-service restaurant for dinner, instead offering pizza and partnerships for local restaurant delivery or free rides.

Location & Accessibility
The hotel's location is a primary factor for many guests, offering convenient access to the airport via a short train ride. It is situated near the Hoofddorp train station, typically a 10-15 minute walk, which provides direct links to the airport and Amsterdam Central Station. However, the most frequently mentioned challenge is the extensive construction surrounding the hotel, which can make the area difficult to navigate, especially on foot with luggage, and can appear unwelcoming or muddy. Guests often note the lack of nearby shops or restaurants within easy walking distance, making dining options outside the hotel limited. The absence of a dedicated airport shuttle service is a significant drawback for many, leading to reliance on taxis or ride-sharing apps, which can be costly for transfers.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their willingness to go above and beyond, assisting with various requests such as providing extra blankets or heaters for cold rooms, offering directions, and resolving payment or booking issues. The check-in process is generally described as quick and efficient, contributing to a positive first impression. Many reviews commend specific team members for their attentive service and welcoming demeanor, which creates a pleasant and supportive atmosphere for guests. The staff's ability to handle special requests and their overall commitment to guest satisfaction are recurring themes, making the service a standout feature of the hotel experience.

Additional Information
The hotel implements an eco-conscious policy where guests can opt out of daily room cleaning in exchange for a free drink token, a feature many appreciate for its environmental benefit and added value. While the hotel maintains a pet-friendly policy, guests note that finding suitable outdoor areas for pets nearby can be challenging due to the surrounding development. The hotel operates on a card-payment only system, which is important for guests to be aware of upon arrival. Some guests expressed concerns about a destination fee that was not clearly explained at the time of booking. Additionally, the hotel provides umbrellas in rooms, a thoughtful touch for unexpected weather.